Senior Digital Experience Manager

We are working with an established and much-loved restaurant brand based in London, known for its warm hospitality and guest experiences. As the business continues to grow, were helping them find a Senior Digital Experience Manager to lead the evolution of their digital platforms and drive meaningful guest engagement online.

This role is all about shaping exceptional digital journeys. From booking a table or ordering delivery, to browsing a curated online store, youll make every digital touchpoint as seamless and joyful as the in-person experience. The brand places high value on thoughtful detail and hospitality, something you'll be helping bring to life across all digital channels.

Key Responsibilities:

• Lead the development and optimisation of digital channels including booking, ecommerce, and delivery platforms
• Create initiatives that increase guest conversion, average spend, and repeat engagement
• Work with the brand and content teams to ensure all digital campaigns are creatively aligned and compelling
• Help translate the in-store hospitality into rich, memorable online experiences
• Own and evolve the roadmap for websites and booking systems
• Lead end-to-end digital platform improvements, including new features, integrations and UX enhancements
• Manage agency relationships and internal development teams to ensure timely, high-quality delivery
• Act as a strategic lead for the brands online store and delivery proposition
• Shape product positioning, merchandising and digital marketing to drive commercial growth
• Collaborate with Operations and Brand teams to ensure smooth fulfilment and an exceptional customer journey
• Build clear, actionable dashboards and use data to inform decision-making
• Lead experimentation and optimisation across digital channels
• Explore the use of AI-powered tools for reporting, personalisation and operational efficiency
• Support and mentor a small digital performance team, encouraging a test-and-learn culture

What Were Looking For:

• 5+ years experience in digital performance, ecommerce or growth roles ideally within hospitality, retail or consumer lifestyle brands
• A hands-on leader who combines strong commercial instincts with creative problem-solving
• Experience managing website development, ecommerce platforms (e.g. Shopify), and booking systems
• Comfortable guiding external agencies and internal teams through complex digital projects
• Skilled in analytics tools with a strong grasp of KPIs and conversion metrics
• Curious about emerging tech and AI, with a future-focused mindset
• A collaborative communicator who brings teams together to deliver joined-up experiences