IT Support Apprentice
You will join our internal IT team and help provide practical technology support across Corstorphine & Wright’s studios. You will gain hands-on experience preparing and deploying devices, supporting new starters, maintaining IT assets and helping colleagues with everyday technology.
Role
- Device deployment, configuration and refresh activities
- New starter and leaver technology processes
- Asset management, stock control and inventory maintenance
- Desk moves and workstation setup
- Mobile device and peripheral support
- Meeting room and collaboration technology support
- Printer support and troubleshooting
- User administration activities
- Documentation and knowledge base maintenance
- Support technology rollouts and improvement initiatives
- Work closely with our internal IT team, external managed service provider, and other technology suppliers
- Assist with business application support and administration
- Microsoft 365 administration
- Microsoft Intune administration
- User provisioning
- Device compliance activities
- Security housekeeping
The apprentice will be supported with the above activities and will work more independently on tasks as capability develops throughout the apprenticeships. This description reflects the core activities of the role but is not intended to be all-inclusive and other duties may be required in addition to changes in the emphasis of duties as required from time to time. There is a requirement for the post holder to recognise this and adopt a flexible approach to work.
Job descriptions will be reviewed regularly and where necessary revised in accordance with organisational needs. Any major changes will be discussed with the post holder.
Training
Expected duration: 17 months
Apprenticeship level: Level 3
Programme: Information Communications Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment / training and online learning working towards completing the Information Communications Technician qualification.
The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2
Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as an ICT Support Technician.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- Monday - Friday (Times to be confirmed).
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Monday, 19th October 2026
- Start Date
- Monday, 26th October 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Logical
- Team working
- Patience
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)