Technical Support Apprentice

Role

About the role:

Embark on your journey with our vibrant and fast-paced company as a full-time Technical Apprentice. You'll have the unique opportunity to learn and grow within our organisation, guided by a direct reporting line to the Service Desk Manager. Your primary role will involve providing Level 1 support to our clients, both remotely and on-site, as you gain valuable experience and knowledge in your apprenticeship. Strong communication and customer-centric skills, combined with a thirst for technical expertise, will be nurtured throughout your learning experience.

Responsibilities will include:

Answer and manager IT support via the helpdesk
Initial contact point for user inquiries and issues
Assist users in troubleshooting common IT problems
Gather and document issue details for tracking
Follow basic troubleshooting procedures
Log and manage support tickets requests
Communicate effectively with users
Collaborate with experienced support personnel
Escalation of complex issues
Contribute to documentation and knowledge sharing
Fully participate in apprenticeship scheme
Attend and actively engage in all scheduled training

What technical knowledge & experience you’ll bring to us:

A demonstratable interest in IT and/or related Technology markets
Thirst for Knowledge and a commitment to ongoing growth with a keen interest in Technology
Friendly, personable, and ambitious
High Attention to detail
Effective time management and organisational skills
Excellent telephone manner
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Patience and empathy when dealing with end users.
Ability to prioritise tasks and meet deadlines
A focus on providing exceptional customer service

Training

ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training schedule has yet to be agreed
Details will be made available at a later date

Career progression opportunities
Possibility to secure a full-time position after successful completion of apprenticeship

Apprenticeship Standard: Information communications technician (level 3)
Training Provider: LEEP TALENT LIMITED
Working Week: Monday - Friday, 9.00am - 5.30pm
Expected Duration: 1 Year 6 Months
Positions Available: 1
Closing Date: Friday, 19th June 2026
Start Date: Monday, 22nd June 2026

Desired Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Analytical skills
Logical
Team working
Creative
Initiative
Motivated
Can do attitude
Troubleshooting
Passion for IT
Hardware and Software
Tech Savvy

Qualifications

English GCSE, grade 4/C + (Essential)
Maths GCSE, grade 4/C + (Essential)

About the Employer

COUNO LIMITED

At Couno we create partnerships that deliver premium technology solutions to enable efficiency and increase performance. Our Company Values are the foundation of our identity, underscoring the significance of your alignment with them right from the start of your journey with Couno. Accountability – We all take responsibility for our actions with both our team and our customers to drive results. Knowledge – In order to deliver a premium technology solution, we all take full responsibility for continuously developing our knowledge. Performance – Every day we all strive for excellence in everything we do. We find solutions. Everything counts. Team – We are one family, we have fun, we are professional, and we get work done.

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