IT Helpdesk Engineer

IT Helpdesk Engineer Aberdare Full-time, onsite + 1 other location Salary: £27,000 - £35,000 A growing UK-based business is seeking an experienced IT Support Engineer to join its established internal tech support function. This is a fantastic opportunity for a proactive and hands-on IT professional to contribute to the smooth running of IT operations across multiple locations. The role is primarily based in Aberdare with a day on site in one other location, and occasional travel to other regional sites. A full driving licence and access to your own vehicle are essential (business mileage is reimbursed). You'll be supporting a broad range of systems and technologies and helping users at 1st and 2nd line level across a variety of technical issues. ________________________________________ What you'll be doing: * Acting as a key point of contact for day-to-day IT support across multiple business units * Providing 1st and 2nd line support for laptops, desktops, printers, mobile devices, and authorised software * Managing new device deployments using Windows Autopilot and Microsoft Intune policies * Supporting users within a Microsoft 365 environment (Teams, Outlook, SharePoint, etc.) * Managing and maintaining access controls through Active Directory and Azure Entra ID * Providing user support for Sage 50 and Sage 200 systems * Troubleshooting user issues on Microsoft AVD * Supporting mobile device users across Android and Apple platforms * Working with remote support tools (e.g. RDP, TeamViewer, Quick Assist, Datto RMM) * Assisting with basic network troubleshooting including VLAN and subnet knowledge * Managing permissions within SharePoint and printer configurations ________________________________________ What we're looking for: * 3+ years of experience in an IT support role, covering both 1st and 2nd line issues * Strong working knowledge of Microsoft Windows 10/11, Microsoft 365, and remote support tools * Experience supporting cloud-based tools such as Microsoft Intune, Autopilot, and Azure Entra ID * Good understanding of core infrastructure technologies including Active Directory, remote desktops, and networking fundamentals * Excellent troubleshooting and customer service skills * Ability to work independently across multiple sites with minimal supervision * Strong documentation and organisational skills ________________________________________ Desirable Skills: * Experience with Datto RMM configuration * Exposure to MDM (Mobile Device Management) platforms * Microsoft Access scripting and database support * Experience with VOIP systems (e.g. Gamma Horizon, (url removed)) * Microsoft Power Platform (Power BI, Power Automate, etc.) * SharePoint site development and advanced permissions management * Familiarity with protocols like FTP and SMTP ________________________________________ Benefits include: * 27 days annual leave + bank holidays * Business mileage reimbursement * Work with a supportive, collaborative internal tech team * Company Pension * Life Cover

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