Jira Solution Architect
Jira ITSM Solution Architect (Contract)
Contract: Initial 3 Months (likely extension)
Location: Remote (UK)
Engagement: Inside IR35
Start: ASAP
Pay Rate: Market Rates / DoE
IR35 Determiniation: Inside IR35 - via Umbrella
Jira ITSM Solution Architect (Contract)
Role Overview
CPS Group UK are delighted to be supporting a major organisation that has already implemented a significant portion of its Jira Service Management (JSM) platform and established a target-state architecture. We are now hiring for a Jira ITSM Solution Architect to review, validate and optimise the existing solution while supporting the completion of the programme.
This is not a greenfield architecture role. Instead, you'll act as a trusted SME, providing assurance that the current design is scalable, supportable and aligned with ITSM best practices, while identifying opportunities for improvement and guiding the delivery team through final implementation stages.
Key Responsibilities
Review and validate the existing Jira Service Management architecture
Assess the operating model and alignment to ITSM best practice
Conduct architecture and process gap analysis
Evaluate CMDB maturity, structure and data model
Review Configuration Item (CI) relationships and governance
Ensure asset, procurement and lifecycle data are appropriately integrated
Validate and optimise Incident, Request, Change and Service Catalogue processes
Review existing workflows and identify operational inefficiencies
Assess integration requirements, APIs and third-party tooling
Provide architectural assurance and design governance throughout delivery
Produce remediation recommendations and prioritised improvement plans
Support successful completion of outstanding platform activities
Required Experience
Extensive Jira Service Management (JSM) architecture experience
Strong expertise in Jira Assets (formerly Insight) and CMDB design
Proven experience assessing and improving CMDB maturity
Deep understanding of ITIL and ITSM best practices
Experience implementing and optimising:
o Incident Management
o Service Request Fulfilment
o Change Management
o Service Catalogue Management
Strong experience reviewing and optimising enterprise workflows
Knowledge of API-led integrations and third-party platform integration
Experience providing design assurance, governance and architectural oversight
Excellent stakeholder management and consulting skills
Desirable Experience
Microsoft Teams integration experience
Asset management and procurement system integrations
Experience working within complex enterprise environments
Atlassian certifications
ITIL certification
Outcomes
Validation of the existing Jira ITSM solution
Identification and mitigation of architecture and process risks
Improved CMDB maturity and governance
Optimised workflows and service management processes
Clear remediation roadmap and implementation guidance
Confidence that the platform is scalable, supportable and aligned to best practice
Ideal Background
This opportunity is best suited to a Senior Jira ITSM Solution Architect, Atlassian ITSM Specialist, or ITSM Consultant who combines strong Jira Service Management expertise with practical experience of CMDB strategy, governance and service management transformation.
For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed)
By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)
Contract: Initial 3 Months (likely extension)
Location: Remote (UK)
Engagement: Inside IR35
Start: ASAP
Pay Rate: Market Rates / DoE
IR35 Determiniation: Inside IR35 - via Umbrella
Jira ITSM Solution Architect (Contract)
Role Overview
CPS Group UK are delighted to be supporting a major organisation that has already implemented a significant portion of its Jira Service Management (JSM) platform and established a target-state architecture. We are now hiring for a Jira ITSM Solution Architect to review, validate and optimise the existing solution while supporting the completion of the programme.
This is not a greenfield architecture role. Instead, you'll act as a trusted SME, providing assurance that the current design is scalable, supportable and aligned with ITSM best practices, while identifying opportunities for improvement and guiding the delivery team through final implementation stages.
Key Responsibilities
Review and validate the existing Jira Service Management architecture
Assess the operating model and alignment to ITSM best practice
Conduct architecture and process gap analysis
Evaluate CMDB maturity, structure and data model
Review Configuration Item (CI) relationships and governance
Ensure asset, procurement and lifecycle data are appropriately integrated
Validate and optimise Incident, Request, Change and Service Catalogue processes
Review existing workflows and identify operational inefficiencies
Assess integration requirements, APIs and third-party tooling
Provide architectural assurance and design governance throughout delivery
Produce remediation recommendations and prioritised improvement plans
Support successful completion of outstanding platform activities
Required Experience
Extensive Jira Service Management (JSM) architecture experience
Strong expertise in Jira Assets (formerly Insight) and CMDB design
Proven experience assessing and improving CMDB maturity
Deep understanding of ITIL and ITSM best practices
Experience implementing and optimising:
o Incident Management
o Service Request Fulfilment
o Change Management
o Service Catalogue Management
Strong experience reviewing and optimising enterprise workflows
Knowledge of API-led integrations and third-party platform integration
Experience providing design assurance, governance and architectural oversight
Excellent stakeholder management and consulting skills
Desirable Experience
Microsoft Teams integration experience
Asset management and procurement system integrations
Experience working within complex enterprise environments
Atlassian certifications
ITIL certification
Outcomes
Validation of the existing Jira ITSM solution
Identification and mitigation of architecture and process risks
Improved CMDB maturity and governance
Optimised workflows and service management processes
Clear remediation roadmap and implementation guidance
Confidence that the platform is scalable, supportable and aligned to best practice
Ideal Background
This opportunity is best suited to a Senior Jira ITSM Solution Architect, Atlassian ITSM Specialist, or ITSM Consultant who combines strong Jira Service Management expertise with practical experience of CMDB strategy, governance and service management transformation.
For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed)
By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)