Senior Cloud Operations and Delivery Director

Senior Director - Cloud Operations and Delivery
Location: Cwmbran, Wales - hybrid working ( 2 days per week in office)
Department: ION/OPF Delivery and Operations
Reports To: SVP - Media & Entertainment Product Engineering
Type: Full-Time Senior Leadership

Role Overview

We are seeking a strategic and results-driven Senior Director of Cloud Operations and Delivery to lead and scale our OpenTV Service Platform delivery teams towards excellence in s ervice availability and performance, combined with strong efficiency in turnkey customer integration projects.

This role is pivotal in ensuring effectiveness of operations & deliveries within cloud ecosystems. F rom project signoff to customer launch, driving operational excellence allows us to meet customer expectations while maximizing project profitability .

The ideal candidate will have deep expertise in AWS cloud deployment, service reliability , scalability and performance. Combined with end-to-end system integration practice , a strong focus on SLA and cost efficiency of our cloud operations, as well as accelerating customer launches.

Key Responsibilities

Leadership & Strategy

• Define and execute the strategic roadmap for system integration delivery across multiple product deployment projects and customer engagements.
• Lead cross-functional teams including Service Reliability Engineering team, P roduct and C ustomer integration teams , as well as Delivery Managers to ensure alignment and accountability on customer deliverables .
• Champion continuous improvement and innovation in delivery methodologies and operational processes in DevOps team allowing to scale across dozens of customer s , to accelerate time to market while reduc ing cost of delivery.
• Drive a continuous improvement plan focused on excellent SLA delivery (Availability, Performance, Scalability & Security ) combined with cost optimization , particularly optimizing AWS & cloud infrastructure budgets.

Platform Ownership & Cloud Operations

• Take full ownership of the 24/7 running of the OpenTV Video Service platform s in the cloud, ensuring high availability and operational excellence.
• Ensure the reliability, performance, and scalability of the product across all environments.
• Lead initiatives to reduce operational costs while improving service quality.

Customer Integration

• Oversee customer onboarding and integration processes, ensuring timely and high-quality delivery of system solutions.
• Act as an escalation point for complex integration challenges, driving resolution and customer satisfaction.
• Collaborate with Sales, Customer Success, and Technical teams to ensure customer requirements are accurately captured and delivered.
• Ensure customer integration is seamless, with a focus on AWS-based deployments and cloud-native architectures.

Delivery Management

• Manage a team of Delivery Managers responsible for executing integration projects across various domains.
• Establish and monitor KPIs, SLAs, and delivery metrics to ensure consistent performance and quality.
• Implement governance frameworks and risk management practices to ensure project success.
• Oversee the deployment of projects, including integration, release validation, and budget management.

Product Alignment

• Work closely with Product leadership to ensure integration capabilities align with product strategy and roadmap.
• In close collaboration with Senior Director of Product Architecture & Senior Director of Product E ngineering, build a result-oriented improvement plan to increase efficiency of operation s & delivery as well as SLA improvement .
• Ensure delivery teams are equipped with the right tools, documentation, and training to support product deployments.
• Lead end-to-end integration, including reliability, performance, and scalability testing.

Qualifications & Experience

• Proven experience (10+ years) in system integration, delivery operations, or related fields, with at least 5 years in a senior leadership role.
• Proven experience in running AWS cloud deployment and delivering excellent SLAs on large scale cloud systems serving multi millions of users.
• Strong background in managing cross-functional teams and large-scale integration projects.
• Deep understanding of enterprise systems, APIs, cloud platforms , network and integration technologies.
• Exceptional stakeholder management and communication skills.
• Experience in Agile, DevOps, and modern delivery frameworks.

Preferred Skills

• Strategic thinker with a hands-on approach to problem-solving.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong analytical and decision-making capabilities.
• Experience in customer-centric organizations with complex integration needs.