VIP Account Manager
CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. We develop, maintain, and deploy various IT and customer-based services to numerous businesses in various industries around the world.
Founded in 2018, our continuous energy and efforts aim towards becoming a leading service provider, with an already impressive growth since our launch. We are a young, dynamic team who enjoy working in tech among creative and talented individuals.
We are looking for a talented VIP Account Manager to join our team!
As a VIP Manager, your primary responsibility is to build and maintain strong relationships with our most valued clients. You will act as their main point of contact, ensuring they receive a personalized, engaging, and high-quality customer experience. The role requires a mix of relationship management, sales, strategic thinking, and problem-solving to maximize client's retention and satisfaction.
Key Responsibilities:
- Develop and maintain close relationships with VIP clients to ensure high engagement and loyalty.
- Monitor VIP clients and proactively reach out, informing them about new products and/or exclusive offers.
- Manage and resolve any client concerns in a professional and efficient manner.
- Identify and act on opportunities to increase client value and engagement using a mix of sales tactics and relationship management.
- Work closely with internal teams (Support, Risk, Payments, and Marketing) to ensure a seamless VIP experience.
- Analyze VIP client behavior and tailor retention strategies accordingly.
- Maintain high levels of confidentiality and professionalism when handling sensitive client information.
- Balance honesty and persuasion—understanding the client's limits
Requirements:
- Comfortable initiating and maintaining conversations with VIP clients.
- Social and charismatic – Able to quickly build rapport and gain trust.
- Critical thinker – Able to assess situations, think strategically, and adapt your approach.
- Honest but tactical – Knows when to be direct and when to navigate conversations strategically.
- Creative yet organized – Thinks outside the box but maintains structured processes.
- Fluent in English – Any other language will be considered a huge advantage.
- Background in sales, account management, or customer retention will be considered as an advantage.
Work Structure:
- Remote schedule
- Flexible working hours schedule
- Training is highly personalized, ranging from 1 to 3 months of daily in-office work, depending on the candidate's progress and needs. Relocation support for the training is provided.
This role is perfect for someone who thrives in high-energy, fast-paced environments and enjoys the challenge of keeping high-value client's engaged.
If this sounds like you, we'd love to hear from you!
Apply now: jobs@craegroup.com with a subject like: VIP Account Manager