IT Support Apprentice (Driver) (Creative Networks)
Creative Networks UK is a growing managed service provider dedicated to delivering reliable IT solutions and outstanding customer support. We’re looking for an IT Support Apprentice who is passionate about technology, eager to learn, and ready to kickstart a rewarding career in IT.
Role
What You’ll Do
- Provide 1st Line IT Support to our clients
- Monitor and maintain network and server infrastructure
- Handle calls, service tickets, and email requests through the Service Desk
- Deliver both remote and on-site technical support
- Respond quickly to system failures and technical issues
- Create and maintain process documentation
- Troubleshoot faults and ensure timely resolution
- Build and maintain strong client relationships
Work Arrangement:
This role is on-site (not remote).
Job Types: Full-time, Permanent, Apprenticeship.
This is the right fit for you, if you are:
Highly disciplined, self-motivated, and driven to succeed. You enjoy problem-solving, learning new systems, and helping people. You communicate clearly, adapt easily to new tools, and thrive in fast-paced environments. You take feedback positively and use it to grow your skills.
Training
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician qualification, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
- Use infrastructure management tools to automate the provisioning,testing, deployment and monitoring of infrastructure components
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal and professional standards
- Support the information systems needs for your business
Potential for a full time position on completion of apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ESTIO TRAINING LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Friday, 21st August 2026
- Start Date
- Thursday, 24th September 2026
Desired Skills
- Communication skills
- Organisation skills
- Written communication skills
- Confident
- Able to manage multiple tasks
Qualifications
- Minimum of 5 GCSE’s including Maths and English GCSE, grade (4/C or above) (Essential)