Business Systems Analyst

Business Systems Analyst (Workflow & Automation)

Lancaster (Hybrid) - 3 days office / 2 days home
£30,000 – £37,000 + 25 days off, biannual bonus, private health
 

The opportunity

You’d be joining a well-established connectivity and managed services provider operating heavily within the public sector. The business has built a strong reputation for service delivery and continues to win new contracts as it grows.

Because of that growth, the focus now is consistency.
They want work handled the same way every time rather than relying on individual knowledge or memory.

They’ve invested in a workflow platform (Joget) and now need someone who can look at how support, projects and internal teams operate — and design better ways for work to flow through the company.

You’ll be improving processes and shaping how the business operates day-to-day, with developers available to help implement anything technical.

Day to day

You’ll sit between support, projects and management, improving how work moves around the business.

Key parts of the role will include;

• designing ticket routing and escalation paths
• improving onboarding and project workflows
• removing repetitive manual steps
• working with teams to standardise how work is done
• helping teams follow clear processes
• keeping records organised so audits are straightforward

The aim is simple:
make day-to-day operations clear, consistent and easy to follow.

Who we are looking for

We’re looking for someone who naturally brings structure and clarity to how work happens.

Typical backgrounds could include;

• Service / Operations Analyst
• ITSM / PSA / Workflow system administrator
• Technical Project / Delivery Coordinator
• Business Systems or Automation Analyst
• Senior service desk engineer who became the “go-to” for process questions

You don’t need to be a developer, and deep compliance experience isn’t required — but exposure to workflow tools, automation platforms or audit processes would definitely help.

Personality and collaboration matter here — the role works across the whole business.

The next steps

If this sounds like you, or you’d like to find out more about the opportunity, you’ve got three options.

Call Joe White at CRG TEC — we’re open about the role, the challenges and what success looks like
Drop Joe a message on LinkedIn and he’ll come back to you

Send your CV to this advert and Joe will give you a call to discuss further (or let you know if it’s not quite right