Account Manager
My client is an exciting and fast-growing Fintech operating in the payments space, experiencing rapid expansion and continued success. People sit firmly at the heart of the organisation, and this is a business that genuinely invests in its team.
They pride themselves on a supportive yet ambitious culture where ideas are encouraged, development is prioritised, and every employee is empowered to make a meaningful impact. As the payments landscape continues to evolve, my client remains focused on innovation, security, and scalable solutions, creating a dynamic and rewarding environment for motivated professionals.
They are now looking to appoint an Account Manager to join their Operations team, playing a pivotal role in supporting Relationship Managers and ensuring an outstanding experience for merchants.
The Role
The Account Manager will act as a key point of contact for merchants, delivering a high level of service while supporting the smooth day-to-day running of accounts. Working closely with Relationship Managers and internal teams, this role is essential in maintaining strong merchant relationships and ensuring operational excellence.
Key Responsibilities
- Act as the primary point of contact for merchants, responding to enquiries promptly and ensuring clear, accurate, and professional communication
- Provide administrative support to Relationship Managers, maintaining accurate records and assisting with onboarding, account changes, and closures
- Work collaboratively with technical teams to resolve merchant issues efficiently, escalating where required
- Support the development and delivery of merchant training, ensuring clients are confident and fully utilising payment solutions
- Collaborate cross-functionally with sales, technical, and finance teams to ensure seamless merchant interactions
- Capture and share merchant feedback to support continuous improvement across the business
About You
- Previous experience in customer support, account management, or a strong administrative role
- Excellent written and verbal communication skills with a customer-first mindset
- Highly organised with strong attention to detail, ensuring accuracy across records and reporting
- Able to manage multiple priorities effectively in a fast-paced environment
- Flexible and adaptable, with the ability to support merchants across a variety of sectors
- Confident and professional when handling challenging situations or resolving issues
- Proficient in MS Office and comfortable working with CRM systems
Desirable (but not essential)
- A basic understanding of payment processing systems and technology
- Experience working with payment gateways
- Background within financial services, banking, or Fintech
What’s On Offer
- A supportive, collaborative team culture with genuine opportunities for learning and development
- The chance to make a real impact within a growing and dynamic Fintech
- Your birthday off as a paid holiday
- Company pension
- Hybrid working model, based in the Leeds office (minimum 3 days per week in-office)