IT Services Analyst Apprentice (DXC Technology)
Role
- Support basic monitoring and routine troubleshooting of infrastructure systems.
- Work with team members to address infrastructure-related needs and day-to-day operations.
- Assist in the development and maintenance of infrastructure documentation.
- Show eagerness to learn and grow in a technical role.
- Develop foundational technical skills and knowledge.
- Follow established best practices and standards in infrastructure service delivery, under supervision.
Training
Firebrand’s sector leading Level 3 Digital Support Technician (L3DST) Apprenticeship Programme trains apprentices to maximise the effective use of digital office technologies, productivity software and digital communications.
Apprentices help their business and internal users maximise the use of digital technologies, as well as adapt to and exploit changes in technology to meet business objectives, maximise productivity and master digital communications.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Digital Support Technician apprenticeship:
- CompTIA IT Fundamentals+
- CompTIA Cloud Essentials +
This programme covers:
- Configuration, maintenance, and repair of systems faults
- Support for the roll-out of installation and commission of new systems or upgrades
- Continual improvement, business Continuity, Resilience
- Customer Service and support
- Security and Legislation; Digital security
- Data management
- Digital Information Management Systems Operation
- Business and decision-making skills
- Digital technologies including collaborative tools, office suites, conferencing facilities and mass email tools
- Survey tools
- Social media tools for business
- SMS, live chat, video chat, web conferencing
This position presents a valuable opportunity for a permanent role upon successful completion of the apprenticeship, contingent upon exemplary performance.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- FIREBRAND TRAINING LIMITED
- Working Week
- Monday to Friday. Shifts to be confirmed. You will be required to work in the office 3 days per week.
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Monday, 13th May 2024
- Start Date
- Monday, 20th May 2024
Desired Skills
- Communication skills
- Team working
- A continuous learner
- Eagerness to learn
Qualifications
- 5 GCSE's including English and Maths GCSE or equivalent, grade (A*-C/9-4 or equivalent) (Essential)
About the Employer
- Company
- CSC COMPUTER SCIENCES LIMITED
- Location
- Mercury House, The Silverlink North, Newcastle Upon Tyne, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000.00
- Posted
- Company
- CSC COMPUTER SCIENCES LIMITED
- Location
- Mercury House, The Silverlink North, Newcastle Upon Tyne, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000.00
- Posted