Client Services Representative - B2B

Title: Client Service Partner - B2B

Location: London - UK

Monday to Friday - Hybrid

Full-time | Permanent

We are hiring a Client Service Partner to support global B2B clients in the technology and web services sector. In this role, you will serve as the main point of contact for CSC’s internet products, handling inquiries, troubleshooting issues, and ensuring the security of clients’ domain portfolios and digital assets in collaboration with internal teams.

Experience in retail, hospitality, tourism, patient services, or restaurant environments is highly valued, as the role requires delivering exceptional service in a fast-paced setting. We provide full training and growth opportunities and you bring the energy and commitment to deliver world-class service.

We’re a company of helpful people teaming up to make a difference in global business and our local communities. We are passionate about service excellence, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®. What does that mean? Learn more about DBS by visiting cscdbs.com. While on that site, navigate to the Customer Tab or the Customer Testimonials section where you will learn about who our clients are and what they have to say about us!

Additionally, our positions come with CSC’s competitive benefits and incentives.

Some of the tasks you will be responsible for:

• Client Support: Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands.
• Client Relationships: Build and maintain client relationships by understanding the unique needs of each client.
• Issue Resolution: Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems. Ensure timely and efficient resolutions to maintain customer satisfaction.
• Escalation Management: Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
• Product Knowledge: Be a trusted partner for your clients by developing and maintaining and in-depth understanding of our services, and to communicate industry changes. and new product offerings.
• Team Collaboration: Assist other teams within DBS with client brand launches and projects, problem-solving, and troubleshooting as needed.
• Performance: Understand and strive to meet or exceed metrics that are designed to help us achieve our industry leading client service support as evidenced by our world-class Net Promoter Score (NPS) results.

What technical skills, experience, and qualifications do you need?

• Fluent in English. Any additional foreign language skills would be a plus
• Experience working in a customer-centric environment, industry and/or role
• Effective written and verbal communication skills
• Ability to think critically and be solution oriented
• Strong Microsoft Office skills including MS Excel, Word, and Outlook
• Ability to learn, adapt to, and discuss new technology
• Tenacity and agility to balance varying priorities and inquiries from internal and external customers
• Ability to work independently, as well as on a team
• Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment
• Previous experience of producing quality results with high attention to detail
• Ability to be direct, open, and honest when communicating with clients and co-workers

What You Can Expect from Us

We offer a dynamic, fast-paced environment centered on delivering an exceptional client experience. You’ll receive comprehensive training on our business and industry, hands-on learning, and dedicated mentorship to support your onboarding and growth.

You’ll work within a collaborative team led by supportive leaders committed to your development, with access to ongoing training resources, including OpenSesame. We also provide a flexible hybrid schedule and a strong mission and values focused on world-class client service.