Customer Success Manager - German Speaker
Client Success Manager
Location: London, UK
Hours: Monday–Friday, 9:00–17:30 BST
Work Model: Hybrid (3 days in the London office, 2 days remote)
Foreign language: Fluent in German and English
We are looking for a Client Success Manager (CSM) to join our Digital Brand Services (DBS) team. In this role, you will work closely with Fortune 1000 clients , building strong relationships and helping them protect and manage their global brands online .
This is a client relationship and customer success role , focused on account management, client satisfaction, and strategic guidance . It is not a sales position , although you will work closely with the sales team to support account growth when relevant.
This role is not commission-based, but there is an incentive program for top performers.
Key Responsibilities
- Build and maintain strong relationships with B- and C-level client stakeholders
- Act as the primary point of contact for assigned client accounts
- Provide strategic insights, analytics, and recommendations to clients
- Ensure high client satisfaction, retention, and long-term relationships
- Partner with internal teams to ensure client requests and projects are delivered successfully
- Conduct client presentations and business review meetings
- Maintain accurate account information in the CRM system
- Stay up to date on industry trends affecting clients’ digital brands
Requirements
- 3+ years of B2B Account Management, Client Success, or Customer Relationship Management experience
- Experience working with senior stakeholders (Director/C-level)
- Strong communication, organization, and problem-solving skills
- Ability to manage multiple client priorities in a fast-paced environment
- Strong customer service mindset
- Interest in technology and the Internet ecosystem
- Salesforce CRM experience is a plus
- Background in domains, brand protection, cybersecurity, or digital services is beneficial but not required
- Additional languages are a plus