Sr. Field Services Technician

Role : Sr. Field Services Technician

1: Oxford , UK Site Support

2 : Bognor, UK Site Support

Type : Contract with hybrid to office

Responsibilities:

Seeking a Senior Field Services technician to deliver reliable, on-site IT support services across client facilities. Field Services technicians will be responsible for Level 2+ support and various IT field service activities to ensure the availability and operational readiness of client end user and facility production IT devices.

· Provide on-site Level 2 IT support to end users resolving incidents, service requests, and problem tickets assigned to Field Services assignment group · Troubleshoot and resolve issues related to system hardware, application software,and operating systems. Perform endpoint security remediations as assigned by Security

· Experience in supporting end user and IT devices, such as Windows desktops & laptops, Apple devices (i.e. MacBooks, iPads, etc.), Chromebox, Printers, Scanners, etc.

· Provide hands and feet support for facility infrastructure (network, systems admin, etc.) and on-site event support (i.e. board meetings)

· Coordinate with the central IT Service Desk to ensure adherence to SLAs and maintain high levels of customer satisfaction

· Perform equipment setup for Moves/Adds/Changes (MAC)

· Manage PC refresh and hardware asset lifecycle processes (imaging, configuration, deployment, reclamation), manage IT equipment delivery and IT asset inventory including computers, peripherals, and accessories

· Conduct weekly inventory audits and submit stock report

· Coordinate with vendors for RMAs and troubleshooting of hardware/software issues

Required Skills:

· Education: Associate’s or Bachelor’s degree in IT, Computer Science, or related field and/or equivalent work experience

· 5+ years experience in IT field services or deskside support

· CompTIA A+ certification

· Understanding of ITIL framework

· Understanding of IT technologies

· Experience managing an Infrastructure or customer-facing support (i.e. Desk-side services)

· Experience working with technology vendors

· Proficient in Microsoft Office tools, including Excel and Powerpoint

· Excellent verbal, written and presentation skills

· Ability to handle multiple tasks and assignments

· Proven ability to thrive in a fast paced, dynamic environment.

Nice to Have Skills

ITIL v4 certification ·

Related infrastructure (network, virtualization) certifications