IT Managed Services Apprentice

The apprenticeship at CTM is unlike any other. Apprentices will rotate through each of our three departments: Modern Work, Cybersecurity and Infrastructure.

In Modern Work, you will join our Helpdesk team and gain experience in user support and resolving issues along with provisioning new machines for users. There will also be an opportunity to assist in project work, which could involve migrating customers to Microsoft 365. Each day will be varied and the amount of experience you will gain will be immense.

During your time in Cybersecurity, you will learn how to protect an entire IT estate, identifying and defending against malicious activity from both within a network and the wider world.

Finally, you will join the infrastructure team, where you will find out how we install and support all of the IT equipment that is behind the scenes and away from the day-to-day support of users. This will give you experience with Microsoft Windows Servers, both on-premises and within the Microsoft Azure cloud.

Following the successful completion of the apprenticeship, there would be an opportunity to join the team in one of our departments full-time.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Team working
• Patience

• English GCSE, grade C/4 (Essential)
• Maths GCSE, grade C/4 (Essential)