IT Managed Services Apprentice

You will have the opportunity to work in all four of our technical departments, focusing on Microsoft technologies, learning on-the-job as we maintain and support customer systems.

The apprenticeship at CTM is unlike any other. Apprentices will rotate through each of our four departments: Modern Work, Cybersecurity, Infrastructure and Artificial Intelligence.

In Modern Work, you will join our Helpdesk team and gain experience in user support and resolving issues along with provisioning new machines for users. There will also be an opportunity to assist in project work, which could involve migrating customers to Microsoft 365. Each day will be varied and the amount of experience you will gain will be immense.

During your time in Cybersecurity, you will learn how to protect an entire IT estate, identifying and defending against malicious activity from both within a network and the wider world.

When you join the Infrastructure team, you will find out how we install and support all the IT equipment that is behind the scenes and away from the day-to-day support of users. This will give you experience with Microsoft Windows Servers, both on-premises and within the Microsoft Azure cloud.

The final department is Artificial Intelligence, where you will help educate users about Microsoft Copilot and the various AI tools that are available for them to use.

Following the successful completion of the apprenticeship, there may be an opportunity to join the team in one of our departments full-time.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Team working
• Patience

• English GCSE, grade C/4 (Essential)
• Maths GCSE, grade C/4 (Essential)