IT Support Apprentice

Join us as an IT Support Apprentice, where you will speak with clients about any IT support issues they have and help resolve any IT problems. You will work on small, medium and large computer and server networks with the other team members, escalate support requests of a more complicated nature and build PC's, servers and laptops for clients.

Day to day role responsibilities will include:

• You will work on small, medium and large computer and server networks.
• You will work closely with the other team members and escalate support requests up when they are of a more complicated nature.
• Day to day duties will be to manage and check our backup checking software for all our clients, this is critical to the role as it helps us secure our clients against major data loss.
• Answering the phone and speaking with clients on all levels, from general end users to company directors, therefore a polite telephone manner will be a great asset.
• Building PC’s, Laptops and Servers ready for new clients.
• Configuring hardware including NAS boxes, routers, firewalls, phones and other items.
• Using our remote access software to connect to clients machines to diagnose and fix issues.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Physical fitness

• 5 GCSE's, including Maths and English GCSE or equivalent, grade A*-C/9-4 (Essential)