IT Support Apprentice

Join us as an IT Support Apprentice, where you will speak with clients about any IT support issues they have and help resolve any IT problems. You will work on small, medium and large computer and server networks with the other team members, escalate support requests of a more complicated nature and build PC's, servers and laptops for clients.

Role

Day to day role responsibilities will include:

  • You will work on small, medium and large computer and server networks.
  • You will work closely with the other team members and escalate support requests up when they are of a more complicated nature.
  • Day to day duties will be to manage and check our backup checking software for all our clients, this is critical to the role as it helps us secure our clients against major data loss.
  • Answering the phone and speaking with clients on all levels, from general end users to company directors, therefore a polite telephone manner will be a great asset.
  • Building PC’s, Laptops and Servers ready for new clients.
  • Configuring hardware including NAS boxes, routers, firewalls, phones and other items.
  • Using our remote access software to connect to clients machines to diagnose and fix issues.

Training

  • The apprentice will be working towards the Level 3 Information Communications Technician Apprenticeship Standard.
  • College attendance will be at the Colchester Institute - Colchester Campus one day per week during term time.

Once successfully completed, an apprentice may have the opportunity to be employed as a full-time engineer, working up to through the business.

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
COLCHESTER INSTITUTE
Working Week
Monday to Friday 8.30 - 5.30 initially, with a possibility of shift rota to cover 7am – 7pm once standard's achieved.
Expected Duration
18 Months
Positions Available
1
Closing Date
Monday, 1st July 2024
Start Date
Thursday, 1st August 2024

Desired Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

Qualifications

  • 5 GCSE's, including Maths and English GCSE or equivalent, grade A*-C/9-4 (Essential)

About the Employer

CUBE 6 IT LTD
Cube 6 IT is an Essex Based IT solutions company. We provide IT support, Hosting, Communications and more throughout Essex, the UK and overseas.
Company
CUBE 6 IT LTD
Location
Unit 5A Wakes Hall Business Centre, Colchester Road, Wakes Colne, Colchester, England
Employment Type
Advanced Apprenticeship
Salary
£12,480.00
Posted
Company
CUBE 6 IT LTD
Location
Unit 5A Wakes Hall Business Centre, Colchester Road, Wakes Colne, Colchester, England
Employment Type
Advanced Apprenticeship
Salary
£12,480.00
Posted