Apprentice IT Technician

Core Responsibilities:

Helpdesk & Support:

• Answer, log, categorise, and update incoming calls and emails into the helpdesk system
• Handle straightforward tickets such as spam reports, password resets, printer issues, and basic user queries
• Escalate anything outside your scope without delay
• Keep ticket notes clear, accurate, and up to date

Device Builds & Hardware:

• Build and configure new laptops and desktops using internal checklists
• Perform rebuilds, reimages, updates, and quality checks
• Assist with routine stock checks, asset updates, and equipment readiness
• Support secure disposal, recycling, and device return processes

Client Site Activities:

• Collect and drop off laptops/IT equipment at local client sites
• Maintain a professional presence at all times
• An Oyster card is provided for business travel between sites

Account & System Setup:

• Create user accounts, groups, mailboxes, and permissions under supervision
• Assist with new starter onboarding and initial setup tasks

Repair Centre Liaison:

• Log and track warranty repairs with Dell, HP, Lenovo, Apple, and other vendors
• Manage collections, returns, updates, and communication between engineers and clients
• Maintain accurate repair logs and device movement records

Assisting in Project Work (When Suitable)

• Support senior engineers with small project tasks, such as device rollouts, cable management, user migrations, hardware setup, or documentation updates
• Tasks will always be appropriate for apprentice level and guided by senior staff

Security & Compliance:

• Follow all security procedures for handling devices, credentials, and user data
• Store, transport, and process equipment in line with internal security standards
• Immediately report any potential security or privacy concerns

Physical Requirements:

• Able to carry and move typical IT equipment (laptops, monitors, small peripherals)
• Comfortable walking to nearby client locations when required

Who We’re Looking For:

• Genuine interest in technology and problem-solving
• Reliable, organised, and eager to learn quickly
• Strong punctuality and attendance - core expectations for this role
• Clear communicator who asks questions instead of guessing
• Friendly, respectful, and confident dealing with users
• Must have the right to work in the UK
• No driving licence required

Our Core Values (HELP)

H - Honesty & Transparency
E - Excellence
L - Love of Technology
P  - People & Partnerships

What It’s Like Working Here:

• Expect a professional environment with a relaxed edge:
• Background music during the day
• Smart but relaxed dress code
• Xbox/social area for lunch
• A friendly team that supports apprentices and expects consistent effort

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative

• English GCSE, grade 4/C and above (Essential)
• Math GCSE, grade 4/C and above (Essential)