IT Support Engineer
CV Screen is recruiting for a talented 2nd Line IT Support Engineer to join a well-established, nationwide organisation within the equipment and services sector. Based in Blackburn and offering a salary of £35,000 plus excellent benefits, this is a fantastic opportunity to join a growing IT team supporting a large, multi-site operation. This is an office-based role (5 days per week) with regular travel to depots across the UK – sometimes including overnight stays or week-long project work, balanced by periods with minimal travel. If you’re looking for a varied, hands-on role with real career progression, this could be ideal.
Duties & Responsibilities-
Act as the key escalation point for 1st Line Support and provide advanced desktop and application support
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Manage and resolve helpdesk tickets in line with SLAs and KPIs
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Support and troubleshoot desktops, laptops, telephony, networking and server-related issues
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Assist with infrastructure projects, new site rollouts and system upgrades
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Travel to remote sites to deliver on-site support and project implementation
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Strong 2nd line support experience across Windows 10/11 and Microsoft 365 environments
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Solid understanding of AD, GPO, DHCP, DNS and networking fundamentals
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Experience supporting multi-site environments and willingness to travel (full UK driving licence required)
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Salary of £35,000
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Excellent benefits package
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Exposure to infrastructure and project work
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Clear progression opportunities within a growing IT function
This role is based in Blackburn and is commutable from Preston, Burnley, Bolton, Accrington, Chorley, Bury and Manchester. Office-based, 5 days per week.
How to ApplyTo apply, please send your CV in strict confidence to Giselle Whitton of CV Screen.
Alternate Job Titles-
2nd Line IT Support Engineer
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2nd Line Support Analyst
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IT Infrastructure Support Engineer
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Desktop Support Engineer
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