Business Analyst

Process Improvement Specialist

West Midlands (Onsite, Full-time)

£50k + Benefits

We’re on the lookout for a Process Improvement Specialist to join our client in the West Midlands, someone who loves solving problems, streamlining the way things work, and turning good ideas into real improvements.

If you enjoy digging into processes, analysing data, chatting with teams, and making things run smoother, this could be your next move.

What you’ll be doing:

• Getting stuck into how we currently do things and spotting ways to do them better
• Running workshops, chatting with teams, and capturing business needs
• Using Lean thinking and value stream mapping to redesign how we work
• Measuring the impact of changes and showing the value through ROI
• Building reports and dashboards to track what’s working
• Working closely with different teams to bring process and tech improvements to life
• Leading meetings, sharing ideas, and keeping everyone in the loop
• Finding smart ways to automate and simplify our processes
• Documenting things clearly—process flows, user guides, and more
• Working across both Agile and Waterfall projects

What we’re looking for:

• A degree in Business, IT, or something similar
• Experience improving processes using Lean methods
• Great at understanding data and making sense of complex workflows
• Comfortable with process mapping and business analysis tools
• Strong communicator and team player who can work with different people
• Confident building dashboards and tracking performance
• Proactive, organised, and happy juggling a few projects at once
• Available to work onsite 5 days a week. Ample parking available onsite

What you’ll get:

• A creative, open, and supportive working environment
• Loads of opportunity to make an impact
• 25 days holiday to relax and recharge
• Private medical cover (plus dental and optical)
• Life assurance & pension scheme
• All the snacks and drinks you need to power through your day

Sound like your kind of role? Let’s chat. We’d love to hear from you!

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