Digital Managing Director

Are you a digital leader with a passion for improving customer experience through innovation and technology? Do you thrive on bringing digital solutions to life — not just talking about transformation, but delivering it? If so, we’d love to hear from you. This business is on an ambitious growth journey — and we’re looking for a Digital Director to take ownership of our clients digital strategy and delivery capability to help drive its growth. This is a high-impact role where you’ll help set and drive the digital growth strategy and lead a team of developers and digital specialists to implement customer experience technologies that drive value for both clients and end users.You’ll be accountable for the delivery of automation, analytics, and platform-based initiatives, working across teams to embed transformation into the heart of our clients services. Critically, you’ll bring deep knowledge of Amazon Connect and Zendesk — two of the core technologies — ensuring you are maximising their potential to create seamless, efficient, and intelligent customer experiences.What You’ll Be Doing Lead Digital Delivery Teams – Build, lead, and coach a team of developers and digital delivery professionals. Drive execution, quality, and continuous improvement across multiple workstreams.Deliver Digital Transformation Projects – Own end-to-end delivery of digital initiatives — ensuring they’re scoped accurately, implemented effectively, and deliver measurable outcomes for clients.Champion Amazon Connect and Zendesk – Play a central role in deploying and optimising Amazon Connect and Zendesk platforms, ensuring they are configured to support scalable, high-quality customer experiences. These platforms are fundamental to client offerings, enabling intelligent routing, automation, integration, and personalised support across channels.Collaborate Across the Business to Drive Digital Growth – Work closely with solutions, operations, commercial, and client teams to set and drive the digital growth strategy and deliver transformation that aligns with strategic and operational priorities.Drive Digital Customer Experience – Ensure all digital initiatives contribute to improving customer journeys, reducing friction, and increasing efficiency and satisfaction.Implement Best Practice Delivery Frameworks – Develop and maintain repeatable delivery processes, adopting agile and hybrid methodologies to support fast, flexible execution.Support a Culture of Delivery Excellence – Embed a mindset of ownership, innovation, and delivery impact across your team and wider digital initiatives.What You’ll Bring; Proven Digital Delivery Leadership – Experience leading teams to deliver transformation projects with a focus on customer experience and operational value.CX Technology Expertise – Strong understanding of customer experience platforms, workflow automation, and digital service delivery.Deep Knowledge of Amazon Connect and Zendesk – Hands-on experience with both platforms, including deployment, configuration, and integration. Able to guide teams and stakeholders on how to maximise functionality, automation, and service design through these tools.Project Management Strength – Skilled at managing competing priorities, tracking progress, resolving issues, and maintaining delivery momentum.Collaborative Mindset – Comfortable working cross-functionally and engaging with both internal stakeholders and clients to co-deliver digital solutions and help set digital strategy.Team Leadership – Confident in setting direction, motivating teams, and creating a high-performance, delivery-focused culture.Preferred Experience Experience in customer-focused industries such as retail, ecommerce, or financial services.Exposure to automation tools, low-code/no-code platforms, and data analytics.Familiarity with agile and iterative delivery environments.Strong communication and stakeholder management skills.