Apprentice IT Officer (Service Desk)
An exciting opportunity has arisen for a customer focused, individual, to join the Council’s ICT Service Desk Team. We are looking for someone who enjoys working in a busy environment, has good organisational skills and a customer focused attitude.
Role
- Assist in the delivery of an effective and responsive ICT service
- Attend relevant and appropriate training and to provide feedback on progress
- Supporting at all times a high standard of customer care, dealing with customers in person and on the telephone
- Receive training to be able to undertake additional duties as required, commensurate with the level of the job
- Assist with administrative support relating to the work of the service
- Confidently respond to contacts from customers reporting incidents and service requests. Log (and resolve where possible)
- Support the Provision of a telephone support service in a professional manner; achievement of first line call resolution with first fix where possible
- Learning to triaging faults and escalating support requests to second-and third-line IT support staff as appropriate
- Use the council’s internal chat bot to assist corporate colleagues
- Assisting second line IT support in fault fixing and repairs when necessary
Training
- Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician qualification
- Workplace Learning
- Provided with a 1:1 Tutor
- Block Delivery - Virtual workshops
At the end of the apprenticeship programme, it is anticipated that you will be employment ready and will be given the opportunity to apply for any available permanent employment opportunities within the IT Service and across the Council.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- NOWSKILLS LIMITED
- Working Week
- Monday - Friday, 9.00am - 5.00pm. Flexible working hours, including home-working (subject to the needs of the role).
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 6th January 2026
- Start Date
- Monday, 16th March 2026
Desired Skills
- Communication skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Patience
Qualifications
- Maths and English GCSE, grade C / 5 or above (Essential)
About the Employer
Calderdale Metropolitan Borough Council
Calderdale Metropolitan Borough Council is the local authority of the Metropolitan Borough of Calderdale in West Yorkshire, England. Calderdale is set in the beautiful South Pennines in West Yorkshire, a vibrant Metropolitan Borough, and an active part of Leeds City Region. With a career move to Calderdale Council, you will find a meaningful way to contribute. You will also make a real difference to others. With over 600 services, we offer a wide variety of roles. So, you can use your skills and experience to help others and make Calderdale a better place for everyone.