Community Administration Advisor
Job summary
We are looking to recruit Community Administration Advisors to support our community nursing teams based in Calderdale.
This role involves 7 day working including Bank Holidays
You will need to be able to display excellent IT knowledge and skills, communication skills, the ability to listen, problem solve and have attention to detail skills using a range of electronic information.
The role is office based supporting the Specialist Nursing service and District Nursing Team.
- To provide a 'customer focused service', maintaining a professional manner; including when difficult situations arise
- Co-ordinate and prioritise referrals into community nursing and specialist nursing services from both the acute setting and primary care
- Provide highly skilled telephone advice and support to patients and carers who may have complex conditions, via telephone advice calls
- Work proactively to support the clinical teams, within an extremely busy office environment
- With a good knowledge of IT skills using a suite of patient information systems, (SystmOne, EPR, Datix, Health Roster); to record referrals, assessments and care requirements in a timely and factual way
- Prioritise clinical appointments for service users
- Order and receive clinical supplies, including stock taking where necessary
Main duties of the job
- Provide service users with basic clinical advice regarding their health care needs and information regarding patient pathways
- To communicate effectively and in a timely manner, with relevant clinical staff and other CAA colleagues; to ensure referrals are actioned within the appropriate time frame
- Escalate, where appropriate urgent referrals and care needs of service users.
- Track progress of service users through referral, assessment, review and discharge
- Provide service users with basic information regarding their prescriptions and medication
- Responsible for the issuing and re ordering of prescriptions for nurse prescribers
- Maintain and distribute documents, including reports, spreadsheets and databases and participate in service audits where applicable.
- Ensure staff rotas are up to date and accurate, and distribute as appropriate
- Ability to work autonomously, plan, prioritise and organise own workload, whilst meeting the specific deadlines of the team
About us
Calderdale and Huddersfield NHS Foundation Trust is an exceptional place to work with many amazing teams of hard working and dedicated staff, delivering high standards of patient care. We have made significant changes in the way we work to meet the challenges of the changing NHS.
This as an exciting time for our continuing development and we are ensuring that the organisation is fit for purpose by introducing and embedding new skills and behaviours.
Job description
Job responsibilities
- To co-ordinate and prioritise referrals received into community nursing and specialist nursing services
- To provide a customer focused service, maintaining a professional manner; including when difficult situations arise
- Provide service users with basic clinical advice regarding their health care needs and information regarding patient pathways
- To communicate effectively and in a timely manner, with relevant clinical staff and other AHCA colleagues; to ensure referrals are actioned within the appropriate time frame
- Escalate, where appropriate urgent referrals and care needs of service users.
- Use a suite of patient information systems, (SystmOne, EPR, Datix, Health Roster); to record referrals, assessments and care requirements in a timely and factual way
- Track progress of service users through referral, assessment, review and discharge
- Prioritise clinical appointments for service users
- Provide service users with basic information regarding their prescriptions and medication
- Responsible for the issuing and re ordering of prescriptions for nurse prescribers
- Maintain and distribute documents, including reports, spreadsheets and databases
- Participate in service audits where applicable
- Order and receive clinical supplies, including stock taking where necessary
- Ensure staff rotas are up to date and accurate, and distribute as appropriate
- Ability to work autonomously, plan, prioritise and organise own workload, whilst meeting the specific deadlines of the team
- Maintain strict confidentiality in conjunction with the Data Protection Act
- Be willing to work flexibly
Person Specification
QUALIFICATIONS / TRAINING
- NVQ 2 / Customer Service
- GCSE English Language & Maths or equivalent
- Word Processing RSA II or equivalent experience
- ECDL or equivalent
- Good standard of general education
- Evidence of risk assessment training/awareness
- Commitment to ongoing training and development
KNOWLEDGE, EXPERIENCE & EXPERTISE
- Excellent written and verbal skills
- Ability to prioritise own workload within a busy office setting
- Excellent keyboard skills and use of Microsoft packages including Word, Excel and Outlook
- Experience in undertaking audits
- Proven experience of working as part of a team in an office/health care setting
- Experience of working within the primary care/community health care setting
- Experience of working within the NHS.
- Knowledge of IT system e.g. Cerner, SystmOne
- Experience of working with patients with complex needs and their carers
- Experience of working with the public
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
- Strong team working skills
- Ability to work under pressure
- Flexibility
- Good communication skills
- Articulate, calm, polite and well-motivated with a positive attitude to customer care.
- Effective listening skills
- Ability to follow agreed protocols, seeking help appropriately, particularly around unforeseen circumstances.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Calderdale and Huddersfield NHS Foundation Trust
Address
4th Floor, Bowling Mill
Crib Lane, Dean Clough
Halifax
HX3 5AQ
United Kingdom
Employer's website
https://www.cht.nhs.uk