Lead Developer - AI & VoIP (Contact Centre Software Platform)

Location: Manchester (On-site)

Type: Full-Time, Permanent- Monday- Friday 9am-6pm

About Us

We are a leading customer experience and contact centre solutions group, operating multiple service brands across the UK. Our in-house technology powers 24/7 customer operations for clients in legal, healthcare, property, and professional services, combining smart AI, advanced VoIP infrastructure, and intelligent automation.

As part of our next phase of growth, we're expanding our internal software house to build the next generation of AI-driven telephony and contact centre products.

The Role:

We are seeking a Lead Developer (AI & VoIP) to head up our 15-strong software development team. You will oversee the design, build, and optimisation of software and services that integrate directly with our in-house developed telephony platform, enabling automation, analytics, and intelligent call management across our network.

This is a senior, hands-on leadership role, ideal for someone who thrives in an environment where innovation, reliability, and scalability are critical.

Key Responsibilities:

• Lead and mentor a multidisciplinary development team (Python, React, Java, .NET).
• Architect and deliver new platform features supporting AI-powered contact centre operations.
• Drive technical excellence across application design, VoIP integration and API-based interoperability.
• Work closely with infrastructure, network, and operations teams to ensure high availability and low-latency telephony performance.
• Oversee code quality, release cycles, and CI/CD pipelines.
• Collaborate with senior management to translate business strategy into product roadmaps and deliverables.
• Guide the adoption of modern frameworks, AI integrations, and real-time data processing.

About You:

• 7+ years of full-stack software development experience, including at least 3 years in a senior or lead capacity.
• Strong background in Python, React, and Java; .NET experience beneficial but not essential.
• Proven experience in VoIP, SIP, or telephony-based application development
• Experience in AI or automation frameworks (chatbots, NLP, or machine learning integrations) highly desirable.
• Excellent people leadership skills with the ability to motivate, mentor, and grow high-performing teams.
• Strong grasp of system architecture, scalability, and microservices principles.
• Confident communicating technical strategy to both engineers and executives.

Why Join Us:

• Lead the development of cutting-edge AI and VoIP solutions shaping the future of customer experience.
• Work with autonomy in an ambitious, innovation-driven environment.
• Competitive salary, performance bonus, and long-term career growth within a global group.

Please apply if you have relevant years of experience and want to work on site. There's no remote or hybrid work.