Customer Engineering Performance Analyst

Customer Engineering Performance Analyst

Tachbrook Park, Warwick12 month fixed term contract, Full-time, HybridSalary: up to £34,000 (Dependent on experience)

We’re looking for a data-driven and proactive analyst to join our team on a 12-month fixed-term contract. This is a fantastic opportunity to step into a role where your insights will directly influence how our Customer Engineering operation performs, helping us deliver a more efficient and seamless service to our customers.

Working closely with the Billing & Performance Team Leader, you’ll act as a key performance “gatekeeper”, ensuring our planning, forecasting and KPIs are accurate, meaningful, and drive real business improvements.

If you enjoy turning data into action and want to see the tangible impact of your work, this role offers the perfect platform.

What you’ll be doing

• Own and update weekly capacity plans, identifying trends, risks and opportunities
• Analyse performance data and recommend practical improvements to efficiency and service delivery
• Support the development of forecasting models and reporting tools
• Translate demand forecasts into actionable plans, highlighting gaps and proposing solutions
• Act as a go-to contact for KPI and performance queries across Customer Engineering
• Help optimise workload distribution to maintain service levels
• Produce and track key metrics that shape operational decision-making

What we’re looking for

You’ll bring:

• Strong analytical and data interpretation skills
• Confidence working with Excel and Microsoft Office tools
• A problem-solving mindset with the ability to turn insight into action
• Excellent communication skills and the ability to work with a range of stakeholders
• A proactive, curious approach – someone who asks “how can we improve this?”

It would be great if you also have:

• Experience in a performance, planning or analyst role
• Knowledge of operational, supply chain, or service environments
• A degree in Business, Supply Chain or a related field

Why join us?

• 25 days annual leave + bank holidays
• Private medical insurance
• Company pension scheme (7.5% matched)
• Completion bonus
• Staff discount on gas
• Access to a wide range of shopping discounts
• Hybrid working for better work-life balance

Why this role stands out

This isn’t just reporting numbers—you’ll play a key role in shaping how our operation runs, influencing decisions that improve both performance and customer outcomes.