Assistant Engineering Support Officer
Job summary
The role of the Assistant Engineering Support Officer is to support the BEM Department in close cooperation with other Senior (BEM) Engineering and Management staff.
This role will encompass the day-to-day management of the estates assets, planned preventative maintenance (PPM) and training of estates staff. Support will also be provided to Engineers and Managers on contracted maintenance and tenders.
Using the Computer Aided Facilities Management (CAFM) system, PPM is effectively scheduled to prepare for upcoming planned maintenance work.
The role will liaise with Engineers and Managers to allocate resource for planned works. Issue work to Engineers, and Contractors via mobile devices/paper tickets. Monitor and report PPM Performance.
You will support the department with the receipting of invoices and recharges for maintenance works; working with Excel spreadsheets and CAFM systems to track finance spends; working with engineering teams to support contract information.
You will organise and schedule meetings with external contractors and engineers. Provide technical support to the front of office team by dealing with customers at the reception desk, updating online call support system, filing, data input, post and clock cards etc
Main duties of the job
Provide technical and administrative support to the Hospital Engineers, including providing formal minutes of meetings (such as the HTM safety group, contract review and weekly resource meetings) circulating meeting documents to attendees and tracking performance.
Work with and monitor contracts with external contractors by gathering performance data and reporting these to the Hospital Engineers via the contractor portal.
Work with and respond positively to requests made by other support departments such as the Fire Team, Health & Safety and Compliance Teams, understanding that responses are generally expected within strict time constraints.
The ability to interrogate completed or returned PPMs and remedial tasks, run reports and issue tasks to the workforce using a CAFM system.
Help to ensure that all maintenance records and service management information is fully integrated into the CAFM system, to always enable full utilisation of its functionality.
Maintain statutory and performance records of engineering plant and services in accordance with legislative requirements.
Work closely with the Engineers and Managers for changes and additions to PPMs.
Produce a range of documents - letters, spreadsheets and posters using relevant software packages.
Update staff records using Trust electronic systems, for example sickness updating on Health Roster.
Support with Health Roster clocking in/out exceptions management.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
This vacancy will close at midnight on 6th August 2026
Interviews are due to be held on 18th August 2026
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
- Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent experience.
Experience
- Experience of working in a busy technical office environment or reception service.
- Able to prioritise, plan and organise own tasks.
- Able to work within guidelines.
- Experience of dealing with difficult situations and confrontations.
- Data entry experience and documentation.
- Experience of IT packages - Microsoft office.
- Experience of producing documents to a high standard.
- Previous experience of working in NHS.
- Previous experience of using a CAFM (Computer Aided Facilities Management) system.
Knowledge
- Understanding of confidentiality and data protection.
- Sound knowledge of office procedures.
- Understanding of customer service.
- Good working knowledge of Microsoft Office packages.
- Knowledge of Trust information systems
- Awareness of NHS targets and Trust priorities
Skills
- Ability to work as part of a team.
- Excellent communication skills including telephone, email, face to face.
- Demonstrate good customer service skills.
- Ability to organise and manage own time keeping to schedules and deadlines.
- Ability to use own initiative and work autonomously.
- Willing to take on/learn new skills.
- Ability to show attention to detail and accuracy.
- Ability to adapt to change.
- Ability to work under pressure.
- Ability to store and safeguard confidential documents.
Additional Requirements
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital-Division Corporate
Hills Road
Cambridge
CB2 0QQ
United Kingdom
Employer's website
https://www.cuh.nhs.uk