Datix System Administrator
Job summary
Join our Safety and Quality Support team and play a vital role in maintaining and enhancing the Trust's Datix risk and incident management system.
As a Datix System Administrator, you'll be the go-to expert for day-to-day system support--managing user access, responding to queries, and ensuring the system remains secure, reliable, and effective for staff across the organisation.
You'll work closely with the Datix Manager and stakeholders to deliver reporting, develop dashboards, support training, and drive system improvements that help teams identify risks and improve patient safety.
This is an exciting opportunity for someone with strong organisational skills, attention to detail, and experience with databases or healthcare systems, who enjoys problem-solving and working with a wide range of colleagues.
Help us support safer, kinder, and more effective care across the Trust.
Main duties of the job
Provide day-to-day administration and support for the Datix system, ensuring it remains secure, reliable, and fit for purpose.
Act as the first point of contact for users, managing a helpdesk service and resolving queries in a timely and professional manner.
Manage user accounts, access permissions, and system configuration in line with organisational requirements.
Support the development of reports and dashboards to help teams monitor performance, identify risks, and improve patient safety.
Contribute to system improvements, updates, and change requests, ensuring effective communication with users.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can apply for this post as a secondment or fixed term contract. For secondments you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term contract you are able to apply for this as a fixed term position.
This vacancy will close at midnight on 6th July 2026.
Interviews are due to be held on 23rd July 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
- Educated to Degree level or equivalent experience.
- GSCE-level Computer sciences or equivalent
- Datix experience
- An IT qualification at A-Level or above
- A-Level maths at grade A-C or equivalent
Experience
- Demonstrable in-depth experience of using, and managing databases
- Have delivered face to face and computer-based training for users of IT systems
- Have worked in an acute hospital setting
- Have experience of the EPIC EPR system
- Previous NHS experience
Knowledge
- A good understanding of patient safety and the purpose and use of safety reporting systems in healthcare
- An understanding of organisational IT and database systems
- An understanding of basic data analysis and presentation
- A good understanding of the NHS regulatory environment, risk governance, and the functions and activity of NRLS in particular
Skills
- Excellent organisational, communication and interpersonal skills
- Able to work autonomously, organise own time, prioritise, and work to deadlines
- Able to communicate confidently, sympathetically and effectively with staff at all levels of the organisation, and form good working relationships
- Numerate, literate, and logical, with experience using the Microsoft Office package, particularly Word and Excel
- Able to work to exacting standards, maintain focus and apply rigorous attention to detail
- Experience of teaching or training
Additional Requirements
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
- A strong commitment to the improvement of the quality of patient care.
- A high level of personal integrity and the capacity to be resilient, reliable and calm under pressure.
- Understands and respects the requirement for confidentiality in respect of information provided by and relating to patients, staff and visitors, and is able to act discreetly when appropriate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital-Division Corporate
Hills Road
Cambridge
CB2 0QQ
United Kingdom
Employer's website
https://www.cuh.nhs.uk