Infrastructure Manager
Job summary
We have an exciting opportunity for an Infrastructure Manager to join the Infrastructure team within the Unified Communications Division at Cambridge University Hospitals NHS Foundation Trust. The Unified Communications Infrastructure team has a broad role in enabling communication across the hospitals. This includes telephony, mobile and unified communications services as well as infrastructure supporting IT services for these highly regarded hospitals.
The Infrastructure Manager role is key in delivering and managing the primary Data Centre and over 100 cab room environments, all layer one infrastructure as well as telephony services across the Biomedical Campus. The candidate will have good project management and presentation skills to deliver the necessary programmes of work.
This is a Linked Grade role, with the salary dependent on experience. It is a requirement of the role for the candidate to hold a Certified Data Centre Management Professional (CDCMP) certification, or equivalent cabling or networking accreditation. If the successful candidate does not meet the criteria for qualifications the starting grade will be band 6, progressing to band 7 following completion of the certification within the first year in post.
Main duties of the job
To deliver and manage the tier 2/3 standard Data Centre and cab room infrastructure to meet high availability targets.
To be responsible for drafting standards, protocols, prioritising and managing an uplift programme to deliver all aspects of the warranted cab room environment for the above (including cooling, uninterrupted power, environmental monitoring and reporting) across the CUH estate.
To be responsible for cabling standards for voice and data services ensuring all performance and fire safety requirements are met.
To support the service desk engineers in managing VoIP, hybrid and mobile telephony services across the Trust.
To work alongside a number of other Trust departments, third party service providers and contractors to meet these requirements.
To take part in the duty engineer arrangements for the team, supporting the duty engineer and the Service Desk Manager when required to do so, so that a consistent level of technical support is provided to the organisation. This will require being part of an on-call rota.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
All roles in the Trust include a mandatory 12-week training period. Therefore, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.
All appointments with a start date on or after 1 October will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
This vacancy will close at midnight on 27th September 2026.
Interviews are due to be held on 15th October 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
- oDegree or equivalent professional qualification or equivalent relevant experience
- oPRINCE 2 Foundation or equivalent industry standard project methodology qualification
- oProven track record of professional and personal development
- oPRINCE 2 Practitioner equivalent industry standard project methodology qualification
- oITIL certification
- oChange Management qualification
- oLeadership qualification
- oInfrastructure architecture qualification
- oDevelopment qualification
- oMicrosoft server administration certification
Experience
- oExperience of working within technical project teams in a voice, contact centre, or IT environment
- oEffectively working across organisational and operational boundaries
- oSignificant experience of project planning, monitoring and implementation
- oExperience of capturing stakeholder needs, assessing, defining and justifying those needs to arrive at an agreed schedule of requirements using appropriate communication and engagement channels
- oExperience of identifying and monitoring risks and issues, planning how to mitigate / respond to those risks and issues and implementing the responses
- oExperience of clearly defining roles, responsibilities and accountabilities and establishing controls and approval routes appropriate to each stage of the project to monitor project progress and compliance, including project reviews
- oExperience of identifying, quantifying, mapping and tracking project benefits to justify investment in the project, and to provide assurance that the benefits identified can be realised
- oExcellent written and verbal skills
- oExcellent presentation skills
- oChange management experience
- oBudget management/Financial management
- oHands on technical IT experience whether that be in a development, support or implementation role
- oExperience of CAFM solutions
- oBusiness requirements analysis
- oSharePoint folder and view configuration and administration
- oBusiness process review and modification
- oSQL Server database management experience
- oExperience of configuring, supporting, securing and managing Microsoft based systems
- oExperience in an IT support role
- oExperience in a software development role
- oDigital transformation and automation of manual and sometimes legacy paper based processes
- oSystem migration from on premise to cloud environment
- oPrevious NHS experience
Knowledge
- oA technical knowledge of business system server environments
- oA knowledge of underlying infrastructures (Networking, Windows Server, Virtual Servers) and its impact on business system performance and availability
- oSharePoint environment and data management knowledge
- oChange management processes and their importance for maintaining environment integrity
- oKnowledge of Estates and Facilities requirements in a Hospital environment
- oKnowledge of one or more programming languages
- oKnowledge of various virtualisation technologies and networking environments
- oKnowledge of access and audit control systems
- oCCTV knowledge
- oRadio system knowledge
- oCar parking system knowledge
Skills
- oProactive with drive and enthusiasm
- oAble to work under own initiative
- oAble to work as part of a team and share knowledge
- oDiscretion and integrity
- oGood customer and interpersonal skills
- oSelf-motivated and able to motivate others
- oWell organised with excellent documentation skills along with presentation skills
- oExcellent written and verbal skills
- oAble to influence others
- oInner composure, able to recover quickly from setbacks and learn from them
- oDemonstrate ownership of issues and proactively see them through to completion without prompting
- oThe ability to work on parallel tasks to a high standard and to time constraints
- oAbility to plan, prioritise, manage workloads, set appropriate goals, be visible, and make decisions alone if necessary
- oConflict resolution
Additional Requirements
- oThe ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent
- oCoach, mentor and develop other colleagues to support succession planning
- oShare knowledge and experience willingly to improve all colleague's knowledge appropriately and promote cross team collaboration
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital-Division Corporate
Hills Road
Cambridge
CB20QQ
United Kingdom
Employer's website
https://www.cuh.nhs.uk