Junior Network Engineer
Job summary
We have an exciting opportunity for a Junior Network Engineer to join the Infrastructure team within the Unified Communications Division at Cambridge University Hospitals NHS Foundation Trust. The Infrastructure team have a broad role in enabling communication across the hospitals. This includes telephony, mobile and unified communications services as well as infrastructure supporting IT services for these highly regarded hospitals.
The role of the Junior Network Engineer is to provide an on-site support service for Unified Communications systems in use throughout the Trust, supporting in the provision of a full range of telephony services to the Trust in all general areas of telephony and its associated systems which include traditional TDM and VoIP telephony, voicemail, call logging, IVR and Contact Centre solutions, paging and call recording.
The role also provides a point of escalation and technical support for the Service Desk Administrator, and will also be expected to provide cover for the Service Desk Administrator as necessary.
Main duties of the job
The post holder will be expected to undertake technical support for the Unified Communications Team. This includes all of the services and related systems provided by the team on site. This could include, but is not limited to; support of telephony, paging, radios, IT applications and desktop support.
The Junior Network Engineer will be expected to provide a front-line service desk service to users, which includes responding to phone calls, emails, or walk-ins, and creating tickets to track work to completion.
The post-holder will support the Network Engineers in providing routine maintenance of all equipment and applications as required including patch and version control, upgrades, troubleshooting of infrastructure faults on physical equipment or medium as/when required. This may require out of hours working to minimise impact to the trust.
The Junior Network Engineer will be required to support the Service Desk Administrator in ensuring that all workflow into the team is logged and categorised appropriately and allocated to the relevant work area within the team.
The post holder will be expected to provide cover for the Service Desk Administrator during periods of absence such as annual leave as necessary.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 25th March 2026.
Interviews are due to be held 16th April 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
- Educated to degree level or equivalent experience including: Maths GCSE pass at grade 4 or above, English GCSE pass at grade 4 or above
- CCNA
- Project qualification e.g. PRINCE2
- ITIL Foundation
Experience
- Relevant experience in supporting telephony, paging or IT systems in a large organisation
- Customer Service and dealing with enquiries in difficult situations
- Experience of collaborative problem solving
- Working in a first line service desk environment
- Experienced in communicating with patients and the public to ascertain their requirements and expectations from their interaction with an organisation
- Data entry and production of management information and ad-hoc reports
- Experience of IT packages including Microsoft Office
- Experience of producing documents to a high standard
- Experience of managing a project or work package
- Complex administrative experience including data input and analysis of data, producing reports and working with documentation systems
- Previous experience working within the NHS
- Experience of working within a technically led department
- Experience of supporting systems in an acute hospital
- Experience of managing suppliers and service providers
- Working with ITIL methodology
- Experience of working with project management methodology
Knowledge
- Understanding of confidentiality and data protection
- Good working knowledge of Microsoft Office packages
- Understanding of customer service
- Able to understand the complexities of the role
- Sound knowledge of the requirements of an NHS organisation and associated service provision
- Understanding of NHS plan and its aims
- Understanding of Health & Safety
- Knowledge of voice networks
- Knowledge of desktop and application support
Skills
- Ability to analyse complex data and information and present options
- Able to work on own initiative or under direction as appropriate
- Confidentiality and discretion
- Ability to prioritise own workload and multi-task
- Good organisational skills
- Ability to organise and manage own time and others to keep to schedule and deadlines
- Ability to establish effective relationships at all levels of the organisation
- Motivated and able to work autonomously or in a team
- Strong interpersonal skills and a good team player
- Excellent IT skills including the ability to use Microsoft Office applications such as Outlook, Word, Excel and PowerPoint
- Ability to show attention to detail and accuracy
- Excellent written and verbal communication skills
- Adaptable and resourceful, able to work under pressure
- Self-motivated and proactive
- Willingness to undertake professional development
Additional Requirements
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital-Division Corporate
Hills Road
Cambridge
CB2 0QQ
Employer's website
https://www.cuh.nhs.uk