Receptionist
Job summary
In this role, you would contribute to the provision of a professional administration and Reception service for the Cardiology Diagnostic Department and all its users including patients, relatives and colleagues.
You will plan and organise a range of straightforward tasks to set timescales, to ensure the provision of a professional clerical / administrative / secretarial service by as requested by managers and others, i.e. patients, relatives, colleagues and Trust Staff.
Main duties of the job
Apply appropriate communication methods using a range of verbal and non-verbal skills effectively and professionally welcoming and treating everyone (patients, relatives, colleagues and Trust Staff) in a friendly and courteous manner presenting a good image of yourself through your attitude, behaviour and appearance.
Produce work of the quality and quantity as required ensuring expected Trust and department standards and deadlines are met.
Contribute to ensuring that the working environment is safe and of a professional appearance reporting any problems, organising repairs/collection of waste as appropriate and maintain efficient and effective use of resources.
Work effectively and efficiently recommending better ways of working, sharing ideas with others to improve service delivery.
Greet visitor's face-to face and respond to requests for basic information. Receive and respond to straight forward telephone call. Receive and respond to straightforward emails. Complete straightforward forms / administrating / correspondence using templates.
Liaise with colleagues with issues outside your control. Ability to work on call to assist with Major Incidents. Book appointments and transport. Photocopy and filing. Retrieve case notes.
Maintain stock levels and place orders. Collect, open and distribute mail. Input information on Trust systems. Cover other positions with work area during absence and any other administrative duties as required.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can apply for this post as a secondment or fixed term contract. For secondments you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term contract you are able to apply for this as a fixed term position.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
The advert will close at midnight on 12 August 2026.
Interviews are due to be held on 20 August 2026.
Please note that there will be a short test as part of the interview process.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
- Numerate and literate
- Educated to GCSE level or equivalent
- Educated to GCSE level A-C or equivalent
Experience
- Planning and organising straightforward tasks
- Working within agreed guidelines to set timescales
- Experience of using IT packages
- Previous relevant experience
- Experience of working in an office environment or Reception
- Experience of customer service or dealing with the public
- Previous experience of working in the NHS
- Previous experience of working with medical records
- Experience of call handling
Knowledge
- Understanding of customer service
- Understanding of filing / library systems
Skills
- Ability to work as part of a team
- Good communication skills, including telephone, email and face to face
- Ability to follow processes and procedures
- Ability to manage time working to schedule and timescales
- Basic IT skills - ability to use Microsoft Office Outlook
- Good organisational skills
- Willing to take on / learn new skills
- Ability to show attention to detail
- Ability to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
- Basic knowledge of 6 week wait pathway
Additional Requirements
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital-Division D
Hills Road
Cambridge
CB2 0QQ
United Kingdom
Employer's website
https://www.cuh.nhs.uk