System Access Administrator
Job summary
We are seeking an organised, proactive and customer-focused Systems Access Administrator to join our busy Operational Support Team. This role is essential in ensuring staff across the Trust receive timely and accurate access to NHSmail, EPIC, Smartcards and other centrally managed systems.
You will create new accounts, make access changes, and carry out Registration Authority tasks, working closely with colleagues across Digital, Workforce, departmental managers and other stakeholders to ensure smooth account administration and onboarding for users.
Exceptional attention to detail is essential, along with the ability to maintain accurate, auditable records in line with Information Governance standards. You will also contribute to regular audits and respond to system access-related enquiries.
This role would suit an experienced administrator who is keen to develop their digital skills, enjoys process-driven work, and takes pride in supporting frontline teams to deliver excellent patient care.
The role is based on site at our campus in Cambridge.
Main duties of the job
- To administer user access to NHS Mail, Epic, and other centrally managed systems, creating, amending, and removing access in line with approved security matrices and Information Governance procedures.
- To undertake Registration Authority (RA) and smartcard administration, ensuring access is issued, amended, and withdrawn in accordance with national RA policy and local procedures.
- To manage and progress access requests and queries received via email, the IT Service Desk, and telephone, ensuring timely responses and keeping users informed.
- To monitor and chase outstanding actions to ensure deadlines are met and records remain accurate and compliant.
- To contribute to a safe, professional working environment and identify opportunities to improve ways of working.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Note - As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
This vacancy will close at midnight on 21st Mar 2026
Interviews are due to be held on 8th April 2026, please note that this may change.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
- Educated to O Level/GCSE standard or equivalent
Experience
- Experience of working in an administrative role
- Experience of working as part of a team
- Experience of using Microsoft products
- Experience of liaising with end-users
- Previous experience of working in the NHS
- Experience of call management
- Experience of dealing with difficult situations and confrontations
Knowledge
- Knowledge of confidentiality and data protection
- Understanding of Information Governance
- Knowledge of the Trust including awareness of the Trust's priorities
- Knowledge of Trust information systems
- Knowledge of management of IT access controls
Skills
- Excellent communication and negotiation skills
- Excellent organisational skills
- Computer skills e.g. Microsoft Office packages
- Ability to absorb complex information and issues
- Ability to work under pressure and to deadlines
- Previous experience of creating IT user accounts
Additional Requirements
- Diplomatic, positive and can-do approach to problems
- Commitment to own learning and development
- Experience of using a call management tool such as ServiceNow
- Excellent attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Cambridge University Hospitals
Hills Road
Cambridge
CB2 0QQ
Employer's website
https://www.cuh.nhs.uk