Administrator
Job summary
Part time - 33.75hrs per week
We are currently looking to recruit an enthusiastic and motivated Administrator, to provide administrative support for the Cambridge Adult Locality Team, based at Union House, Cambridge.
The post involves data inputting of patient information, face to face and telephone contact with patients and clinical staff, writing letters and emails, and providing other general administration duties to support the service and team.
If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community by supporting people with mental health conditions then we want to hear from you.
This is an exciting opportunity for a highly organised, motivated and enthusiastic individual. The Band 3 Administrator role is based at Union House, 37 Union Lane, Chesterton, Cambridge, CB4 1PR, within the Community & Primary Care Admin Hub. The post holder will provide a comprehensive and efficient administrative service to support the team and its clinical operations.
Main duties of the job
The successful candidate will be highly organised, able to prioritise a varied workload, and proactive in resolving problems and queries through to completion. The post-holder will be calm, patient, and demonstrate an excellent telephone manner, with the ability to manage sometimes complex or sensitive issues. Strong IT skills and experience working in a busy office environment are essential.
The ideal candidate will bring a strong team ethic, a sense of accountability, and the ability to work effectively under pressure. This post is suited to professionals who can contribute positively to the team and demonstrate the right attributes to enhance service delivery.
The ideal candidate will have great communication skills, be well organised, have a sense of accountability, accompanied by an ability to work under time restraints and pressure at times. We are looking for someone who can offer good support to our colleagues, be a team player and work together to manage workload.
We will provide the necessary support to ensure your development within your role. We are keen to support and develop our staff through a clear career pathway and encourage promotional opportunities within the Trust.
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead fulfilling lives.
Our clinical teams deliver a wide range of NHS services across inpatient, primary care and community settings, including children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, and research and development.
To achieve our goals, we recruit high calibre candidates who share our vision and values. As an equal opportunities' employer, we welcome applications from all sections of the community, particularly under represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
All appointments are subject to the successful completion of a probationary period.
Please note we reserve the right to close adverts early should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all roles. If you apply for a post that does not attract sponsorship, your application will be withdrawn from the process.
For further information on CPFT, please visit our website at https://www.cpft.nhs.uk
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
1. Produce high-quality word-processed correspondence, reports, and summaries required by the team.2. Undertake diary management for clinicians and/or managers as required.3. Organise clinics and coordinate all associated appointments, using appropriate brought-forward systems to manage workload effectively.4. Provide operational support to colleagues and supervise Band 2 administrative staff when required, as directed by the Line Manager.5. Input and update service-user information and activity on computerised systems, ensuring accurate creation and maintenance of service-user notes in accordance with policy.6. Maintain up-to-date filing systemsboth electronic and paperensuring notes are tracked, received, and stored in line with Trust procedures.7. Deliver excellent customer service by providing a professional and effective telephone service, taking accurate messages, and offering appropriate information and signposting.8. Support the training and induction of new staff as directed by the Line Manager and/or other managers.9. Provide cover for other members of the admin team during periods of absence and assist with their workload as required, undertaking any reasonable duties commensurate with the role.10.Monitor and maintain stock levels of stationery and other resources, acting as an authorised requisitioner to ensure timely replenishment
Please note for this role you will need the ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict time deadlines.
Person Specification
Education / Qualifications
- Educated to GCE/GCSE standard.
- RSA Stage II/NVQ Level 2 in Administration or equivalent.
- Good command of written English.
Experience
- Experience of working in a busy and demanding office/customer facing environment.
- Experience of supporting a multi-disciplinary team.
- Previous experience of working in an NHS Office environment.
- Experience in using computer programmes including health care IT systems.
Skills & Abilities
- Excellent customer care skills.
- Excellent standard of typing/audio skills (50wpm)
- Ability to work on own initiative.
- Ability to work under occasional pressure/stress.
- Ability to work as part of a team.
- Good listening skills.
Knowledge & Understanding
- Knowledge of Data Protection Act.
- Clear understanding of confidentiality and the importance of maintaining confidentiality for patients.
- Knowledge of medical terminology
Other
- Ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict deadlines.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Cambridgeshire and Peterborough NHS Foundation Trust
Address
Union House
37 Union Lane
Cambridge
CB4 1PR
United Kingdom
Employer's website
https://www.cpft.nhs.uk/