Referral Administrator (SPA)
Job summary
The Single Point of Access (SPA) accepts self referrals to the service and is staffed by registered professionals and administration staff with the specialist skills needed to give advice promptly to GPs and those seeking to access therapies.
We are looking for an individual with excellent people and listening skills, good telephone skills and the ability to work under pressure.
The successful candidate will have strong commitment to providing excellent customer care. They will have good people skills, be aware of patient confidentiality and be able to work as part of a team.
Main duties of the job
The SPA model will ensure rapid processing of referrals; screening referrals for risk and complexity using an algorithm.
As it is the first point of contact for referrers, excellent IT, communication and customer service skills are required. This is a great opportunity for a motivated and enthusiastic individual to join our team.
The post holder will be responsible for providing efficient and responsive administrative support and decision making for those referring themselves to the service.
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead fulfilling lives.
Our clinical teams deliver a wide range of NHS services across inpatient, primary care and community settings, including children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, and research and development.
To achieve our goals, we recruit high calibre candidates who share our vision and values. As an equal opportunities' employer, we welcome applications from all sections of the community, particularly under represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
All appointments are subject to the successful completion of a probationary period.
Please note we reserve the right to close adverts early should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all roles. If you apply for a post that does not attract sponsorship, your application will be withdrawn from the process.
For further information on CPFT, please visit our website at https://www.cpft.nhs.uk
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
- Word processing, emailing or printing and sending of all forms of correspondence, reports and summaries that are required.
- Undertake diary management for clinicians and/or managers, as required.
- Organise relevant appointments for clinical staff, using appropriate systems.
- Provide operational support to colleagues.
- Deal with staff and service user requests as and when required, including processing self-referrals in-line with service algorithms and in accordance with Trust procedures.
- Formatting, Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
- Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
- Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
- Undertake training of new staff as directed by Line Manager and/or other managers.
- Provide cover as directed by Line Manager for other members of the admin team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
Person Specification
Education/Qualifications
- Educated to GCE/GCSE standard
- RSA Stage II/NVQ Level 2 in Administration or equivalent
Experience
- Experience of working in a busy and demanding office/customer facing environment
- Experience of planning and organising own workload and of staff within own span of control
- Previous experience of working in a NHS Office environment
- Experience in using computer programmes including health care IT systems
- Lived experience of mental health
Skills and Abilities
- Excellent customer care skills.
- Good IT skills (MS Office).
- Ability to work as part of a team
- Ability to deal with typing letters or reports which may contain distressing information
- Knowledge of medical terminology
Knowledge & Understanding
- Clear understanding of confidentiality and the importance of maintaining confidentiality for patients
Other
- Ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict deadlines.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Cambridgeshire and Peterborough NHS Foundation Trust
Address
17 Bridge Street
Peterborough , Cambridgeshire
PE1 1HJ
United Kingdom
Employer's website
https://www.cpft.nhs.uk/