Customer Success Executive

Are you passionate about helping customers succeed and getting real satisfaction from seeing them thrive? My client is looking for a Customer Success Executive to be the voice of the customer and deliver outstanding experiences with a fast-growing SaaS business.

Why This Role Is Unmissable

You ll join a dynamic, fast-paced tech environment where your work directly shapes how customers use digital solutions, drives measurable ROI, and builds long-term relationships. You ll guide customers from onboarding to ongoing support, acting as their trusted partner and champion at every stage.

What You ll Do

• Serve as the primary post-sale contact for assigned accounts, ensuring customers get maximum value from their solutions.
• Guide onboarding, configuration, and best practices for digital experience management.
• Create tailored success plans aligned with each customer s goals.
• Monitor account health, usage, and feedback to ensure satisfaction and retention.
• Conduct Benefits Realisation exercises to identify opportunities to enhance value.
• Collaborate with Sales, Product, and Support teams to resolve issues and drive improvements.
• Be the customer s voice internally, influencing product enhancements.
• Ensure zero attrition within your customer base, keeping accounts happy and loyal.

Who Will Thrive

• A couple of years+ experience in Customer Success, Account Management, or SaaS implementation.
• Experience with CMS platforms (e.g. WordPress, Drupal), or similar solutions.
• Passion for technology and digital transformation, with a desire to become a subject matter expert.
• Strong communication, presentation, and relationship-building skills.
• Analytical mindset, able to turn data into actionable insights.
• Proactive, organized, and customer focused.

Bonus Skills

• Training in sales/account management (e.g., Target Account Selling).
• Experience with marketing campaigns, automation tools like HubSpot, or support tracking platforms.
• Public sector experience is a plus.
• Growth mindset, eager to learn and continuously improve.

What s in it for You

• Competitive salary £35,000 £40,000 plus OTE incentive up to 5k
• Equity options giving you a stake in the company s success.
• Comprehensive benefits including retail discounts, 24/7 GP, and wellness support.
• Hybrid working with a minimum of three days in the office.
• Work directly with a successful entrepreneur in a collaborative environment.
• Contribute to projects that make a tangible difference to millions of people.

This role lets you make a real difference for customers, drive measurable results, and be part of a thriving SaaS business where your contributions truly matter.