Technical Operations Manager

Technical Operations Manager

Location: London Bridge, London (3 days in office)

Travel: Occasional travel to client sites (London, Essex, Manchester)

Start Date: Target May / June

Salary: Competitive + Benefits

The Opportunity

We are looking for a Technical Operations Manager to join a growing business that supports recruitment companies in optimising their technology, processes, and operational infrastructure.

This role is ideal for someone who enjoys improving how businesses run, implementing new systems, and building strong relationships with clients. You will work closely with recruitment business owners to help them implement the right tools, streamline operations, and ensure their technology stacks support growth.

The role combines day-to-day operational support with project-based work, giving you the opportunity to make a tangible impact on multiple businesses.

Key Responsibilities

Operational & Technical Support

• Manage and support client technology stacks, ensuring systems run effectively
• Troubleshoot operational or system-related issues
• Provide day-to-day technical and operational support to recruitment businesses
• Maintain and improve operational processes across client organisations

Systems & Implementation

• Research, evaluate and implement new systems and products
• Support the setup and optimisation of recruitment tech stacks (CRM/ATS, integrations, websites, etc.)
• Lead or coordinate system implementations and upgrades
• Identify opportunities to improve efficiency through technology and process improvements

Process Improvement

• Analyse existing workflows and recommend improvements
• Implement updated processes and operational frameworks
• Ensure best practices are adopted across client businesses

Client Relationship Management

• Build strong relationships with recruitment business owners
• Act as a trusted advisor for operational and technical challenges
• Support and upskill clients on the systems they use

About You

We are looking for someone who is curious, proactive and solutions-focused, with a genuine interest in improving how businesses operate.

You will likely:

• Be technically minded and comfortable working with systems and software
• Understand operational processes and how to improve them
• Be highly trustworthy and able to work autonomously
• Enjoy troubleshooting and solving problems
• Be confident communicating with business owners and stakeholders
• Be naturally curious and motivated to continuously learn

Experience

We are open to a range of experience levels.

Recruitment sector experience is beneficial, but the type of recruitment environment is not important.

Benefits

• 25 days holiday
• 5% pension
• Travel allowance
• Hybrid working (3 days in the London Bridge office)