Head of Centre of Excellence

We are partnered with a leading fund who are seeking a Delivery Excellence Centre Lead. This person is is responsible for building and scaling the capabilities, standards, and practices that enable consistent, high-quality service delivery across the organisation. This role acts as the central engine for performance improvement, methodology governance, tooling optimisation, and cross-functional collaboration. The Lead ensures that project teams operate efficiently, customers experience predictable outcomes, and the company continuously elevates its delivery maturity.

Key Responsibilities

• Establish and maintain delivery methodologies, frameworks, and best practices

• Monitor project and program performance and drive targeted interventions when needed

• Build a central knowledge base of playbooks, templates, and process documentation

• Lead training, certification, and upskilling programs for delivery teams

• Own the PSA/Resourcing and delivery tooling ecosystem, ensuring adoption and process alignment

• Introduce QA and governance standards across all delivery engagements

• Drive continuous improvement initiatives focused on speed, cost, quality, and customer value

• Define and track KPIs such as utilisation, margin, delivery health, and Time to Value

• Identify delivery risks and create mitigation strategies across the project portfolio

• Partner closely with Product, Engineering, Customer Success, and Professional Services

• Run strategic transformation initiatives assigned by senior leadership

• Promote a culture of operational excellence, accountability, and learning

• Champion the adoption of AI-driven efficiencies in delivery operations

Candidate Profile

• Background in Professional Services, PMO, Delivery Excellence, Operations, or Process Improvement

• Strong understanding of SaaS delivery models and implementation cycles

• Experience defining and scaling delivery processes, governance models, and methodologies

• Skilled at analyzing data, diagnosing issues, and synthesizing insights

• Clear, confident communicator able to influence stakeholders across functions and levels

• Hands-on problem solver with a continuous improvement mindset

• Comfortable working in environments with multiple geographies and cross-functional dependencies

• Experience with PSA tools or resource management systems is an advantage

• 8–15 years of relevant experience in delivery, consulting, or operational leadership roles