Head of Customer Support - PE-Backed FinTech

Camino Search is currently partnering with a FinTech platform, backed by a mid-market private equity fund, hiring for a Head of Support.

Role:

This is a newly created role to build and transform a centralised customer support function to reduce cost-to-serve, improve customer experience, and better inform the product development teams.

This individual will own the service platform and engagement channels to make customer support a growth and retention lever, while also pushing a digital-first approach and driving AI adoption as part of the wider company AI transformation journey.

Pay:

£100,000 - £130,000 salary plus c.10% bonus, based in London working hybrid 2-3 days per week in office with some travel required to other office locations.

Required Experience:

• Proven track record leading customer support at scale across multiple products or business lines.
• Experience building and transforming a customer support function, not only managing.
• Ability to lead digital transformation and AI enablement.
• Highly commercial focus, prioritising cost-to-serve and customer value, not just ticket counts.
• Background in software, FinTech, or payments would be highly desirable.
• Strong stakeholder management to collaborate with multiple functions and senior stakeholders in the wider executive team.

If this sounds suitable, please apply below.