Project Manager

Location: London, Watford or Bristol (Hybrid working options available)

We are looking for a high-calibre Project Manager to join our Customer and Corporate Change Portfolio, responsible for delivering complex, business-critical outcomes across and within value streams. This is not a traditional project management role focused purely on plans and governance; we are looking for someone who can operate at pace in a hybrid delivery environment, working across agile product teams and more structured delivery models to drive tangible business outcomes.

You’ll thrive in situations where things are not always clear-cut, and you’ll be adept at bringing together stakeholders with varying perspectives, ensuring that everyone is working towards a shared goal. Taking ownership for delivery from start to finish in a dynamic, fast-paced setting will come naturally to you. Your ability to build relationships and influence across all levels, paired with sound judgement, will be invaluable. Rather than rigidly following a set methodology, you’ll focus on practical solutions that drive meaningful outcomes.

Duties / Responsibilities

• Work with Portfolio Lead to develop and maintain the Portfolio Roadmap for those packages within the project manager’s scope of delivery.
• Propose and gain agreement for the governance organisation to be applied to the Agile, Waterfall or combined delivery to be followed.
• With the Product Owner, demonstrate to the Business Lead and other required stakeholders the planned delivery lifecycle, expected outcomes and confirm resources are committed to fulfil that delivery.
• Measures performance of packages and projects within ownership of the project manager, communicating progress, budget position and delivery of outcomes at the required cadence to stakeholders
• Remove blockers for the Scrum Master and Delivery Team, escalating to the Portfolio Team for support where needed
• Work with portfolio team to support resource, dependency, and risk management across the portfolio
• Continually monitor risks and their impact on delivering outcomes, allocating ownership and tracking actions to ensure mitigating actions are effective
• Provide a positive work environment to build a cohesive and productive team
• Confirm with stakeholders that outcomes have been met and a benefits plan is in place to validate expected value has been delivered
• Lessons Learned or deliver retrospective are complete and learnings made available for continuous improvement of portfolio delivery capability

Skills, Knowledge and Experience

• Agile Methodologies: In-depth knowledge of Scrum, Kanban, or other Agile frameworks.
• Project Management: Proven experience managing projects in an Agile environment.
• Communication: Excellent verbal and written communication skills, with the ability to tailor messages for different audiences.
• Leadership: Strong leadership and team-building skills, with the ability to motivate and inspire teams.
• Problem-Solving: Analytical mindset with a proactive approach to identifying and resolving issues.
• Stakeholder Engagement: Experience managing relationships with internal and external stakeholders.
• Tools: Familiarity with Agile project management tools