Membership Associate

Department: Level39 Company: Level39 Limited Reporting to: Director - Level39 JOB SUMMARY The Membership Associate will play a pivotal role in cultivating a thriving member community at Level39, a global technology hub at the heart of Canary Wharf. You'll be responsible for engaging with prospective and existing member companies, ensuring a seamless onboarding experience, and supporting their growth through curated programming and strategic introductions. This role combines relationship management, operational coordination, and ecosystem engagement, requiring a proactive communicator with strong organisational skills and a passion for innovation. You will act as a key connector between members and Level39's wider network of mentors, investors, and partners, while also supporting internal and external events that enhance the member experience. Your ability to manage data, communicate effectively, and foster meaningful connections will directly contribute to the success and vibrancy of the Level39 community. As a community of entrepreneurs, we pride ourselves on providing excellent service and value to our customers. The Membership Associate will support our customers and prospects, offering high-growth companies the best opportunity to succeed and scale at Level39 and Canary Wharf. Salary £33-38k MAIN RESPONSIBILITIES MAIN RESPONSIBILITIES Member Engagement & Relationship Management Conduct meetings with prospective members, including direct applicants and referrals, by researching their suitability and coordinating introductory sessions to understand their business and needs. Build and maintain strong relationships with existing member companies through in-person interactions and email communication, serving as the primary point of contact for membership updates, upgrades, and changes. Support members by facilitating introductions to mentors, partners, and investors, ensuring alignment with their growth objectives. Identify new opportunities for value-add services and introductions for our members with partner and stakeholder networks. Clearly articulate the benefits of Level39 membership to visitors, prospects, and current members. Member Communications & Community Building Manage and curate weekly member communications via the Member Newsletter, highlighting upcoming ecosystem activities, events, and opportunities. Assist in the planning and delivery of internal member events, such as monthly meetups and curated industry sessions. Act as a connector to build and manage relationships between diverse stakeholders, including universities, research institutions, investors, and corporations, to promote innovation and growth. Create and coordinate community initiatives designed to connect members on shared challenges and opportunities. Represent Level39 at internal and external events, including industry conferences and networking events, to promote the community and engage with stakeholders. Onboarding & Operational Support Coordinate and administer the member onboarding process, including introductory meetings, licensing arrangements, and team tours. Maintain accurate records of member and prospect interactions using the company CRM system, ensuring timely follow-up and data integrity. Update and circulate the monthly occupancy schedule to relevant internal teams. Program & Ecosystem Coordination Organise and oversee weekly curriculum activities, including Mentor Hours, Investor Hours, and workshops, ensuring smooth delivery and member participation. Develop and nurture relationships with Level39's network of mentors, investors, and partners, facilitating community engagement and collaboration. Collaborate with partners to host overseas delegations and create opportunities for members to connect with visiting organisations. Act as liaison between Level39 and the CWG Office Leasing Team, supporting ecosystem engagement for prospective and scaling companies. PERSON SPECIFICATION Passion for meeting new people and able to build rapport with customers, prospects and partners. Open approach to community building initiatives, communicating value to the team and executing delivery. Excellent communicator with strong verbal and written skills. Proactive approach to undertaking responsibilities. Interest in working with and supporting technology startups. Computer literate, and able to work under pressure and meet deadlines. Open and creative thinker, keeping up to date on new industry developments, innovations, and technology. Ability to work autonomously and manage projects/tasks through their lifecycle to completion. Prepared to work flexibly, including out-of-hours attendance of events where needed. Able to reflect the company core values: Excellence Engagement, Collaboration, Ownership and Innovation, into everyday performance. HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual. ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering. QUALITY MANAGEMENT RESPONSIBILITIES In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard. COMPANY VALUES Commit to Excellence Act with integrity and deliver high performance Put our customers at the heart of what we do Resolve issues by providing high quality solutions Foster Collaboration Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Encourage Engagement Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise safety and actively support community, wellbeing and sustainability programmes Take Ownership Take pride in delivering high quality service which exceeds expectations Committed to opportunities for self-development Take responsibility for my own performance and look for ways to improve Embrace Innovation Embrace change and innovation Proactively suggest ways to improve our business and encourage others to share ideas See new challenges as opportunities to deliver effective change WHAT WE OFFER Diversity and Inclusion We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels