Customer Engagement Manager

An exciting opportunity has arisen for a Customer Engagement Manager to join a well-established business due to a period of growth. Along with a salary of up to £40,000 per annum, you will receive a range of benefits including:

• Hybrid working
• 25 / 27 days annual leave plus Bank Holidays
• Free parking
• Pension scheme
• Amazing location and offices

What you’ll be doing as Customer Engagement Manager: You will be joining an experienced team who make looking after their clients the number 1 priority! You will take responsibility for creating positive relationships with customers by serving as their primary point of contact. Retention and satisfaction is the ultimate goal! Your key responsibilities:

• Responding to enquiries and concerns
• Arranging regular reviews and advising the most effective approach to achieve their goals
• Managing relationship between business and customers – handling contracts, licencing, quotes, processing jobs and orders and approving time sheets for invoicing
• Identifying expansion and other contract opportunities
• Ensuring realistic expectations, providing clear guidance on what can be delivered, and when it can be delivered
• Ensuring regular contact with every customer
• Retaining commercial ownership of projects and attends steering meetings as appropriate

What we’re looking for in a Customer Engagement Manager: You will have experience in the role, or as a Customer Success Manager/Client Account Manager or similar capacity within a SaaS environment. Skills & Experience:

• Experience with ERP systems such as Microsoft Dynamics 365, NetSuite, Acumatica, Sage Intacct, Epicor, Odoo, and SAP Business One or similar, or subscription-based software solution such as CMS in a customer facing role
• Excellent communication skills
• Commercially minded with the ability to build strong relationships
• Time management skills necessary to handle a heavy workload
• Solid IT skills including a proficiency with common software applications

You will be required to work 37.5 hours per week but there is possible flexibility in start/finish times and work pattern once you are fully integrated into the business. Initially, it will be mainly office based during the knowledge gaining process but hybrid 3/2 after that. Hours Monday to Friday, no evenings or weekends. To apply for this role as Customer Engagement Manager, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.