Implementation Consultant General Workflow
We are looking for an experienced implementation consultant with workflow capability to join a dynamic pension services client. You will configure clients’ administration product suites using tools including T-SQL, SQL, XML and Excel macros, delivering automated calculation frameworks aligned with legislative requirements and varied benefit designs. Working as part of the client delivery team, you’ll collaborate with stakeholders and department heads to gather requirements, produce detailed specifications and implement tailored functionality, managing multiple workstreams of differing complexity to keep projects on track. The role requires strong pensions knowledge, proven implementation experience, technical expertise and a rigorous analytical approach to ensure compliant, accurate outcomes, with occasional travel to client sites as needed.What you’ll be doing as an Implementation Consultant:
- You are responsible for all aspects of configuring the client’s administration system to meet their clients’ requirements, including but not limited to, the configuration of workflows, data maintenance screens, interfaces with other systems, pensioner payroll, data migrations, reports and benefit calculations.
- Meeting with clients to gather requirements and communicating regularly throughout the software customisation process to obtain feedback and approval.
- Customising software systems based on client’s individual needs and specifications.
- Collaborating with training teams and educating clients on how to use their administration system and customised system features.
- Creating documentation for clients and for internal use.
- Providing support in the software release process and software upgrade process when required.
- Building relationships with team members and all internal and external clients.
- Experience in implementing software systems within pensions industry.
- Collaborative and consultative approach to client engagement and ability to communicate technical concepts in accessible language.
- An understanding of pensions business processes and workflows.
- Proficiency with T-SQL, Microsoft SQL server management, XML and Microsoft – full suite.
- The ability to prioritise, meet deadlines and deliver rapid outcomes.
- Excellent verbal, written communication and organisational skills.
- Defined Benefit and Defined Contribution calculations experience.
- Configuring or developing pensions or financial services software.
- Alternative programming knowledge such as developing Excel macros or similar.
- IntelliPen / IntelliCalcs experience would be advantageous.