ServiceNow Principal Architect - Technical Lead

If you’re a ServiceNow Principal Architect who wants to build something from the ground up by defining standards, owning architectural direction, and laying the technical foundations of a brand-new practice, this role should get your attention. This is a rare opportunity to help establish a new ServiceNow capability within a global consultancy currently known for its excellence in BMC. You’ll be the technical leader responsible for shaping the blueprint, creating governance and delivery frameworks, and setting platform strategy that future teams will follow. Operating as the SME, you’ll steer complex programmes, act as design authority, and directly influence how ServiceNow is introduced, delivered and scaled across enterprise clients. You’ll mentor consultants, guide senior stakeholders, and ensure best practice from day one. Security matters here: you must hold SC Clearance (or have previously been cleared), and applications are restricted to UK citizens only. You’ll typically spend two days per week in the London office, with flexibility for national candidates.What’s in it for you

• Up to £150,000 + full package
• Lead the creation of a new ServiceNow practice, frameworks and delivery standards
• Full autonomy to define architecture, governance and platform direction
• A global consultancy investing heavily in ServiceNow capability
• Flexibility around onsite presence, open to national candidates
• Influence future service offerings and technical accelerators

What you’ll be getting stuck into

• Building the technical foundation of the ServiceNow practice (architecture, frameworks, governance, roadmaps)
• Leading end-to-end technical delivery across complex programmes
• Translating requirements into scalable architecture aligned with best practice
• Acting as technical design authority across ITSM and wider ServiceNow modules
• Coaching and mentoring technical teams, establishing long-term standards
• Contributing to implementation methodologies and reusable market offerings
• Working within Agile/Scrum teams and ensuring compliance (ISO 27007, SOC 2, HIPAA)

What you’ll bring to the table as ServiceNow Principal Architect

• Certified Technical Architect (CTA) or Certified Master Architect (CMA)
• Direct ServiceNow implementation experience (ITSM as a minimum)
• Broad experience across enterprise technology design and implementation
• Deep platform capability including integrations, APIs, Java/JavaScript, infrastructure
• Architect-level cloud knowledge (AWS / Azure / GCP)
• ITIL V4 certification
• Strong communication, leadership and stakeholder engagement
• Active or previous SC Clearance and UK citizenship

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