Salesforce Product Manager

In this role Salesforce isn’t just a system — it’s the backbone of how customers experience the business.  As Salesforce Product Manager, you’ll take full ownership of a platform that directly shapes customer journeys, internal efficiency, and overall service quality. You’ll be the person connecting vision to delivery — defining the roadmap, aligning stakeholders, and making sure every improvement genuinely moves the needle.  The role is based in Sheffield on a hybrid basis but remote working with occasional onsite presence will be considered for the right candidate. What’s in it for you

• Up to £90,000 basic salary
• Hybrid working model
• 25 days holiday
• Company pension
• Wider benefits package
• Ongoing training and development
• The opportunity to shape and own a key customer platform

What you’ll be doing as Salesforce Product Manager

• Own and evolve the Salesforce Service Cloud product roadmap
• Work with stakeholders across customer service, operations and digital teams to understand priorities
• Translate business and user needs into clear features and delivery backlogs
• Define user stories, acceptance criteria and priorities to maximise customer value
• Collaborate with delivery teams and third-party partners to ensure high-quality outcomes
• Use data, insight and feedback to drive continuous platform improvement
• Maintain product documentation, release notes and adoption materials
• Support the rollout and adoption of new Salesforce functionality
• Coach and mentor Salesforce administrators and platform users

What you’ll bring to the team as Salesforce Product Manager

• Proven experience as a Product Manager or Product Owner
• Strong hands-on experience with Salesforce Service Cloud
• Experience working in customer-focused environments
• Ability to translate complex requirements into clear, prioritised outcomes
• Strong stakeholder engagement and communication skills
• A product-led, outcome-focused mindset
• Experience working with cross-functional teams and delivery partners

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