- Must have excellent communication skills
- Property/estate agent experience preffered
- Sales/customer success experience
Auction Consultant Salary: £32,000 per annum plus commission (£40,000 OTE) Location: Hybrid working in the Market Harborough office with a team day in London once per month. (Please note that travel to clients throughout the UK is required).
Auction Consultant We are a full-service online auction provider. We provide our technology and online auction services to estate agents so that buyers and sellers can sell properties online, with a legally binding commitment from buyers. We work in partnership with estate agents to help make property transactions fast, certain, and transparent.The Auction Consultant, working closely with the Senior Auction Consultant, plays an intrinsic role in the success of the team by acting as the key point of contact for agents that are selling a property, guiding them through the property sale transaction in a timely and proactive manner.Reporting directly to the CEO, your day-to-day roles and responsibilities will include:Job Overview:
- Act as the primary point of contact for all sales assigned to you; supporting agents with end-to-end management of property transactions, including carrying out market appraisals, discussions with prospective sellers, seller instructions and management, managing solicitors and arranging legal packs, handling offers, monitoring bids on behalf of our partner agents, running sales progressions and finding solutions to problems or issues to ensure a successful completion.
- Keep agents up to date on a regular basis with transactions and liaise daily with the CEO and team, as well as the wider Bamboo Group, on transaction progress.
- Work with your assigned existing estate agents by carrying out regular stock checks with your agent customers, identifying appropriate properties that are suitable for auction, carrying out training sessions with agents to increase awareness of auctions and how to identify suitable properties.
- Handle ad hoc project work as required by the business, e.g., project groups.
- Attend marketing events at the CEO's request, where appropriate. This may involve attending, running, or hosting both remote and external events, conferences, and webinars engaging our stakeholders regarding auctions.
- Liaise with vendors on behalf of the agent to explain how online auction works and the benefits of selling by online auction.
- Provide auction pricing advice to both agent customers and vendors where appropriate with a view to winning auction instructions that will result in a successful completion.
- Work and collaborate closely with the Senior Auction Consultant responsible for helping to bring more leads, ensuring an effective handover and transaction process which results in an increased conversion of inactive customers to active customers.
- Invite agent reviews through Google and Trustpilot and respond as appropriate to reviews received through those channels.
- Conduct face-to-face visits and virtual check-ins with agents to provide effective support to the account.
- Work with the team to carry out due diligence and ID checks on vendors, buyers, and agents when necessary and in a timely manner in accordance with AML policy and processes.
Skills needed for this position: - At least 5 years of experience in property sales and sales progression within the estate agency/property sector, ideally with a strong emphasis on tech adoption and auction sales.
- Excellent communication skills - both written and verbal with the ability to interact successfully with clients by video conferencing and phone as well as face-to-face, in person.
- The ability to train, present, and educate agents and buyers, building trust and confidence.
- A proactive approach to your work which results in excellent customer relations.
- A strong interest in becoming a tech and data-driven business with excellent people skills.
- Competent IT skills including in Excel and PowerPoint.
- Experience with Canva and Hubspot would be desirable.
- You will be a values-driven individual who encompasses our values of building trust with our customers, offering them reliability, and showing enthusiasm and passion in everything we do.
- You are interested in innovation and use your initiative to add value to the team.
- Owning a car and having a full driving licence is essential for this role.
About us: As a tech start-up which is growing rapidly, we like people who are passionate and enthusiastic about revolutionising the property sector. You will need to be proactive and not afraid to use your initiative. You will be keen to roll up your sleeves and get stuck in.We are a friendly, nationwide, mostly remote team with a monthly team day at our collaborative office space in London. We also have a hybrid working team based at our Head Office which has free parking and a cafe offering a pleasant working environment near the picturesque market town of Market Harborough.
What we offer: - Pension
- Private Health
- Unlimited Annual Leave
- Flexible working environment
- Growth opportunities
- Employee of the month
- Annual team away day
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