Information Technology Support Analyst

IT Support Analyst - £25,000-£29,000 - Cumbria - On-site (with an on-call rota)

An established organisation is currently seeking an IT Support Analyst to join its internal technology team. With a strong focus on performance, customer satisfaction, and seamless internal operations, this role plays a key part in keeping critical systems running smoothly across the business.

This is a hands-on, office-based role working five days a week from the company’s office, with occasional travel to other sites. The successful candidate will also be part of the IT on-call support rota, helping to ensure continuity of service outside of standard hours.

With a collaborative culture and a genuine commitment to individual growth, this is a great opportunity for someone who’s looking to take the next step in their IT support career, within a structured and supportive environment.

Key Responsibilities:

• Provide 1st and 2nd line technical support across the organisation.
• Log, prioritise, and track IT issues and service requests in line with internal service levels.
• Troubleshoot and resolve a range of hardware and software issues, escalating when necessary while maintaining ownership through to resolution.
• Perform daily system monitoring and carry out routine maintenance tasks, ensuring full documentation of activities.
• Support the upkeep of hardware across the business, including desktops, laptops, printers, and other end-user equipment.
• Keep accurate records of system changes, installations, and equipment movements in line with internal procedures.
• Apply IT security best practices consistently, ensuring systems and data remain protected.
• Work closely with both internal teams and third-party vendors to resolve issues and implement improvements.

Key Skills:

• Prior experience in an IT support or service desk role.
• Solid working knowledge of Windows operating systems and basic networking.
• Exposure to or experience with bespoke business systems would be beneficial.
• Strong interpersonal skills with the ability to communicate clearly and confidently with colleagues at all levels.
• Experience working collaboratively with third-party vendors and service providers.
• Able to take initiative and step up during high-priority incidents, particularly when senior team members are unavailable.
• Organised, detail-focused, and comfortable working in a busy and responsive environment.

If you are interested, please apply now as interviews will be held imminently!