IT Support Engineer

IT Support Engineer (1st/2nd line) – Manchester (On Site) – £32k - Plus fantastic benefits; Profit share schemes and subsidised meals.

My client is seeking an enthusiastic, customer-focused 1st/2nd Line IT Support Engineer to join our Manchester-based internal IT team, supporting users, colleagues and developing technical skills in a collaborative, people-first environment. The team offers a supportive environment with clear opportunities for progression and development for the right person.

What you’ll be doing...

• Provide 1st and 2nd line IT support for day-to-day issues relating to hardware, software, desktops, and user access.
• Troubleshoot and support Windows OS, Microsoft 365, printers, and general desktop environments.
• Support users remotely and onsite.
• Escalate and assist with more complex issues relating to software, desktops and hardware.

What we’re looking for...

• Solid knowledge of Microsoft 365, Active directory and basic networking.
• Previous experience in a 1st / 2nd Line IT Support role (internal IT or MSP environment).
• Someone who is keen to learn, develop and grow technically.
• Positive can do attitude.

Please feel free to reach out with any questions dominic@candour-solutions.co.uk.