Information Technology Support Engineer

Job: 1st Line Support Engineer

Location: Lancaster

Salary: £26,000-£30,000

Work Pattern: On-site

A DRIVING LICENCE IS ESSENTIAL FOR THIS ROLE.

About the Role:

This company is seeking a skilled and motivated 1st Line Support Engineer to join its growing IT support team. This role is suited to an individual who already has experience in a 1st Line or Service Desk environment and is looking to further develop their technical capabilities within a supportive and technically focused organisation.

The business places strong emphasis on knowledge sharing, mentoring, and hands-on experience, providing clear opportunities for career progression into more advanced technical roles.

Key Responsibilities:

• Provide first-line technical support both remotely and on-site.
• Troubleshoot and resolve Windows desktop (up to Windows 11) issues.
• Support Microsoft 365 users, including basic setup and account management.
• Assist with basic networking issues (connectivity, VPNs, routers, firewalls).
• Support backup systems and disaster recovery procedures.
• Manage and update tickets using RMM and service desk systems.
• Escalate complex technical issues to 2nd and 3rd Line support when required.
• Install, configure, and deploy new systems and software.
• Work closely with senior engineers to gain hands-on technical experience.
• Maintain accurate technical documentation and client records.
• Deliver a consistently high level of customer service.

Essential Skills & Experience:

• Proven experience in a 1st Line / Service Desk support role.
• Strong knowledge of Windows Desktop (up to Windows 11).
• Understanding of networking fundamentals (IP addressing, switches, routers, VPNs).
• Experience supporting Microsoft 365 environments.
• Knowledge of backup and disaster recovery principles.
• Familiarity with 2FA systems (Microsoft, Duo).
• Experience with email security and spam filtering solutions.
• Confident use of RMM and ticketing systems.
• Excellent communication and customer service skills.
• Demonstrated commitment to continuous technical development.

Personal Attributes:

• Passion for technology & strong desire to learn.
• Professional and customer-focused approach.
• Highly organised and dependable.
• Able to work effectively under pressure.
• Strong attention to detail.
• Collaborative team player.
• Proactive and enthusiastic about learning.

Career Development & Progression:

The organisation is highly committed to developing its technical staff and offers:

• Mentoring & support from senior engineers.
• Regular knowledge-sharing sessions and technical training.
• Hands-on involvement in real-world client projects.
• Clear pathways into 2nd/3rd Line roles.
• Opportunities to work with modern infrastructure and security technologies.

If you are interested, then please apply now.