Information Technology Support Engineer
Role: IT Support Engineer (1st/2nd Line)
Location: North Manchester
Salary: £26,000 - £30,000 DOE
Monday-Friday | 9:00am-5:00pm | In Office
An established IT services provider is seeking an IT Support Engineer to join its growing technical team. This is an excellent opportunity for a 1st/2nd Line Engineer looking to develop their skills, gain exposure to project work, and progress towards a 3rd Line support position.
The successful candidate will join a close-knit helpdesk team, supporting a diverse client base across the Northwest area. While the role is primarily office-based, there will be regular opportunities to visit client sites.
The organisation prides itself on its collaborative culture, strong client relationships, and commitment to employee development, offering funded training and certifications to support career progression.
Key Responsibilities:
- Providing 1st and 2nd Line technical support to a range of business clients
- Managing and resolving support tickets within agreed service levels
- Answering support calls and delivering excellent customer service
- Troubleshooting hardware, software and networking issues
- Supporting Microsoft 365 environments
- Assisting with SharePoint and Intune administration
- Supporting Windows desktop and server environments
- Providing onsite support when required
- Assisting with infrastructure upgrades, deployments and project work
- Working closely with senior engineers to develop technical knowledge and skills
Technical Environment:
The successful candidate will ideally have experience with some of the following technologies:
- Microsoft 365
- Windows environments
- SharePoint
- Intune
- Networking fundamentals
- 3CX
- Halo PSA
- Datto RMM
Candidate Requirements:
The client is seeking an individual who combines strong technical skills with excellent communication and customer service abilities.
Applicants should possess:
- Previous experience in a 1st/2nd Line IT Support role
- Strong troubleshooting and problem-solving skills
- Excellent verbal and written communication skills
- A professional and customer-focused approach
- Confidence in both telephone and face-to-face customer interactions
- The ability to work effectively within a team environment
- A willingness to learn and develop technical expertise
- Previous MSP experience would be advantageous but is not essential.
Essential Criteria:
- Full UK driving licence
What's on Offer?
- Salary of £26,000 - £30,000 depending on experience
- Clear progression pathway towards 3rd Line support
- Exposure to a wide variety of technologies and client environments
- Opportunities to become involved in technical projects
- Company-funded training and certifications
- Supportive and collaborative working environment
- 20 days holiday plus bank holidays, increasing with length of service
If you are interested, please apply now!