Information Technology Support Engineer

Role: 2nd Line Support Engineer

Location: St Helens

Salary: £32,000 – £37,000

Work Pattern: In office

A driver’s licence and MSP experience are required for this role.

About the Role

An established and growing IT services provider is seeking a 2nd Line Support Engineer to join its technical team. The organisation delivers reliable, high-quality IT support to a range of SMEs.

This role offers the opportunity to work across a broad range of technologies, supporting clients in maintaining efficient, secure, and well-functioning IT environments. It would suit someone who enjoys problem-solving, takes a proactive approach, and is keen to develop their technical skillset in a dynamic setting.

Key Responsibilities

• Provide 2nd line support for clients.
• Troubleshoot O365, Windows, and core IT systems.
• Manage user accounts, access permissions, and email systems.
• Deliver remote support, with occasional on-site visits.
• Escalate complex issues and collaborate with wider technical teams.
• Maintain accurate documentation and assist with onboarding/offboarding processes.
• Support IT projects, including migrations and system upgrades.
• Deliver excellent customer service while adhering to security best practices.

Key Skills & Experience

• Minimum 2 years’ experience in an MSP environment.
• Strong knowledge of Microsoft 365 and Windows environments.
• Proactive attitude with a willingness to learn and take ownership.
• Comfortable working in a fast-paced, varied technical environment.

What’s on Offer

• Up to 25 days holiday (excluding bank holidays).
• Pension scheme.
• Ongoing training and mentoring.
• Funded certifications.
• Opportunities to specialise in chosen technologies.
• Exposure to new and emerging technologies.
• Involvement in shaping services and introducing new ideas.
• Collaborative, close-knit team environment.
• A culture that recognises and rewards hard work and initiative.

If you are interested in hearing more, please apply now.