Information Technology Support Engineer

Role: IT Support Engineer

Salary: £27,000-£30,000

Location: Manchester

A growing and forward-thinking business is seeking a proactive and skilled IT Support Engineer (1st/2nd Line) to join its IT team during an exciting phase of expansion.

This company is committed to investing in its people and has a proven roadmap in place for development, making this a fantastic opportunity for someone with ambition and drive. Alongside day-to-day support responsibilities, you'll also gain valuable project experience.

Key Responsibilities:

• Deliver 1st and 2nd line support to users, resolving a wide range of IT issues.
• Troubleshoot hardware, software, and networking problems.
• Administer and support the Microsoft 365 suite.
• Set up and manage user accounts, access permissions, and support onboarding/offboarding.
• Build, configure, and maintain hardware such as laptops and desktops.
• Assist with IT projects, including the in-house integration of a newly acquired business.
• Maintain accurate IT documentation, asset registers, and internal knowledge bases.

Key Skills & Experience:

• Proven experience in a 1st and/or 2nd line IT support role.
• Strong working knowledge of Microsoft 365 and Windows environments.
• Solid understanding of networking fundamentals including DNS and DHCP.
• Hands-on experience supporting and configuring hardware.
• Excellent communication skills with a focus on providing outstanding customer service.

Benefits:

• Bonus scheme.
• Hybrid working pattern.
• Defined career progression plan with opportunities for long-term growth.
• Exciting project involvement.
• Supportive, collaborative team culture.

If you are interested, please apply now!